A3BLK Self Cleaning Bottom Loading Water Cooler Dispenser, 3 Temperature-UL/Energy Star Approved-Black Stainless Steel, 5 Gallons

I bought this for a good friend of mine who was just diagnosed with cancer. She was drinking tap water for years and never drank enough but now that I got her this dispenser, she finally drinks enough water. She loves that it has the hot setting so she can have tea & you can turn on and off via the switch in the back so it won’t use as much electric if you don’t need it. She said setup was simple and she has had zero issues with it (she’s had it about 3 months now.) I’ve used it whenever I go over to her house and the noise is not bad at all. It also fills pretty quickly. I’m actually purchasing one for myself because of how much she likes hers.

So far it’s been great. Assembly was simple. Noise level? Have not noticed. Hot water is hot, cold water is cold. For the money it’s a great buy. And looks more expensive then the other brands. Hot and Cold water came out 15 minutes after install. Update: my unit stopped cooling. The pump was still working, hot water was still hot. The Snowflake light was on. I contacted Avalon cause it states to do so. When I did, they told me I needed to contact Amazon since it was fulfilled by Amazon. “Kinda contradicts” what they say on large stickers on the water dispenser. Amazon was great to replace the unit and easy to work with. Thank you Amazon. So this is my second water dispenser in less 5 months of ownership.

This broke after 1.5 years. The water line freezes so the water can't dispense. I hired someone to try to fix it and you have to unplug and plug it in over and over to get line to un-freeze. Then it just totally stopped working one day. It's an absolute piece of crap. It's sad they are building products to just end up in garbage dump instead of something that works many many years.

As someone who LOVES cold water, and living in a city with our quality trap water, this purchase is easily my favorite. It's easy to set up, easy to use, and quiet! We haven't used the hot water feature very much yet as it's the hottest part of the summer, but the cold water option is tested regularly. You can turn off the hot and cold features individually. It takes about a half hour or so for the hot water to get hot enough for noodle soup, and about the same for the cold water to get cold. Once the "change soon" light comes on, we can usually get another 3 or 4 cups of water through the cold tap, but it's room temp at that point. Also, it's nice and quiet. It did in our living room next to the recliner, and we barely hear it working. We've had it for about 2 months, and still loving it.

So let me start with the obvious this bottom loader is a game changer no more lifting 5 gallon jugs Now its a simple slide in bottom compartment, this is huge. Also with old top loader looking at the bottle day in and day out kept reminding me of the office water cooler who needs that The look is smooth and contemporary (I ordered Black) looks like a piece of furniture not a water cooler The top is flat and you can put flowers pictures or another decoration you may wish that fits your style . Now for the people who complain about it being noisy... well when its in "suction" mode necessary due to its bottom feed, it makes noise for about 10 seconds maybe a few more seconds depending on how big of a container you are filling but honestly it is quiet 98% of the time I have never owned a watercooler that didn't make noise in cooling mode I was concerned when i read the reviews complaining about noise but honestly i did not find that to be remotely true It has a light to remind you to change the bottle and that literally takes 20 seconds and a constant cleaning (ozone) mode I love this purchase so far and would recommend without hesitation

Great water cooler. Quiet, easy to load, cold water is cold, hot water is hot. Bought this two years ago and it just died yesterday. Contacted Avalon support and they were sort of helpful. They gave me obvious things to check. Yes - it is plugged in. Yes - it has a full water bottle in it. Duh! The bottom line is that these things last about 2 years (maybe 3 if you are lucky)and then they die. And of course they only have a 1 year warranty, so Avalon knows that they do not last. So be ready to purchase another one at 2 years. Other than that they are great!

The first unit I ordered looked great, unpacked it, set it up, installed water bottle and immediately water ran out onto the floor. Some investigating revealed that the outlet elbow to the fill tank was broken off the pump. Contacted Amazon and they IMMEDIATELY made it right. Scheduled pick-up from my house and had new one delivered 3 days later. I will say, the 2nd unit was packed the same except it came in an additional box. The first unit did not look to be repackaged, but the unit was not packed in any additional boxing. I am a little bummed that the in bottle water suction straw is not the same. The 1st one had an offset metal straw, the 2nd one has a straight plastic one. Not a deal breaker. So far, seems to be working perfectly. NIce and quiet, keeps water nice and cold, hot works fine. I'm hoping it will last several years.

Shipping by UPS was 3 days sooner than expected but UPS needs to be more careful with consumers orders. Box was damaged with large hole and crushed corner, but contents were fine. Cooler is sleek looking, and water is very hot. I did a finger test on hot water and OUCH. Be careful. The child safety latch on the hot water button was well thought out. Setup was very easy. Cold water is cold but doesn't seem to be as cold as my gallon jug in the fridge. I read reviews on everything before I buy it and bought this based on the good reviews on Avalon's customer support and their reputation of repairing or replacing a defective or damaged product. The cooler cabinet could be a little taller but is fine the way it is. Avalon sells a 10-inch plastic molded base for the cabinet but at a little over $70 with tax and shipping that's somewhat pricey. I will be using some scrap 2x6, sanding, staining, and varnish then attach my base to the bottom of cooler. As far as the very few bad reviews. People need to understand that anything manmade is subject to fail and at some point, and it will. If it is bad right out of the box or 6 months down the road it appears that Avalon will make it right. I'm impressed with the looks and functionality of this cooler and giving a 5 Star rating , higher if I could. I recomend this product to anyone.