Retractable Awning

Great product, easy assembly, amazing value

Make sure YOU FOLLOW THE INSTRUCTIONS EXACTLY!Quite straightforward and heavy to lift in place.Looks great and works well.

definitely a two person job to put together and the instructions are ok but could be clearer. overall the the awning looks good and s great for what we need.

Make sure to read the instructions because it's very easy to go wrong and that means undoing and restarting. But if you follow the instructions to the letter you will have a really great product that you will be pleased with.

Only thing was it came as a flat pack so had to assemble it..

The media could not be loaded. Husband tried to instal a couple of times. Then gave up and we had to call another person to install. While installing, we had to try different fittings for the arm, otherwise it wouldn’t close. Because of that, while closing, it broke the sides where the arm were fitted first. If you don’t get the right place, which is not in the instructions, it just doesn’t work. We ended up installing late, so no we wouldn’t be able to return. Other than the broken part, it looks very nice. I believe if instructions were better we wouldn’t had had any problems. The arm should be installed 30cm away from the edges on the front side.

So disappointed with this canopy. Hired a handy man to install it, as it was going on the exterior kitchen wall. He opened the box, took one look at it, and told me to return it. Unless it’s a bright sunshiney day with zero breeze, it’s unusable. How many of those days do we get in the UK.Requested a return from seller. Had a patronising reply remarking about ‘buyers remorse’ or something, and offered £12 to keep it & resell, or I can return it at my expense. I wouldn’t resell knowing what I know now, and Quotes to return are expensive due to weight and size. So I’m stuck with the loss.I purchased a pergola instead, and I’m thrilled with it. Wished I’d have known before I wasted my time and money on this canopy.

Unlike all the other ones that I had bought before (from different manufacturers), this one arrived in many pieces and required assembly.Took a long time to assemble and had to go to local DIY store to buy proper wall fixings as the ones which came with the kit were poor quality & completely useless.