EyeQue Personal Vision Tracker

So this product is getting a lot of mixed reviews and I can understand why. I recently came across this and just found out this came to market within this year, so fairly new product. From the reviews it seems like a new product still ironing out the kinks and bugs. As a result, it has received bad reviews from customers who didn't get the product to work with their device because of said bugs. And then they return the device back to Amazon. I believe I have been sent a previously returned item [correction: OR possibly one unit that had been accidentally damaged box in the warehouse and repackaged in a bag], because it arrived in just a plastic bag with just the eye piece, actual unit, and the phone strap. No retail box, and no manual (ref with unboxing videos). The box is important for setting up an account because that's where the serial number is. There's prob a good reason why they force a serial number. Prob to keep their data cloud accurate, and prevent random people from registering and inputting fake data to mess up whatever calculating algorithm they have to predict the vision numbers. Anyways, I have requested a return (amazon seller name: EyeQue fullfilled by Amazon) and reordered a new one (sold by Amazon this time). [CORRECTION: Both sellers on Amazon are shipped from Amazon, not direct from EyeQue] Here's where those 5 star reviews come in and I can relate why they rated it 5 stars. IF you can get this working right for you, it works really well. The actual device produces really close results compared to my OD prescription.. Running the tests are really simple and after a few tests, you can probably complete one Full exam in 5-7 minutes. I would read Tips on their website. But mainly follow the apps instructions during the exam. At first I thought it's unnecessary, but soon I would almost forget to twist the dial until the voice prompted me. Currently, I have this rated at 3 stars. took one off for piss poor item received and had to figure a way to make it work. Will rerate if reordered item comes in retail box. I have taken another star for slow communication time; have not received reply within 12 hours. Although I don't expect to get a reply until 24+ hrs. The Android app is rated pretty poor and I think it's because there were early bugs and they couldn't get it to work with their phone. Both of my phones are o their supported device list and work well. EDIT: I have to mention and repeat advice from other reviewers, this definitely isn't a all in one eye tester. Definitely get your vision checked by a doctor at recommended schedule. This device doesn't determine eye diseases and doesn't claim to so be aware of that. UPDATE: Item that was delivered sold by Amazon [correction: both sellers on Amazon at time of review are shipped from an Amazon warehouse not directly from EyeQue] came in its retail case and all is well now. first unit returned and refunded. from 3 stars to 6 stars. I jumped the gun on customer support response time. They replied back a few hours after I finished my review with reasonable options that would have satisfied my needs. UPDATE: EyeQue says buying on Amazon the items are fulfilled and shipped from Amazon.I had a weird issue ordering on Amazon, but it all worked out.. If you order direct from EyeQue you probably wont run into any problems, but also I read you will get a Pupillary Distance tool added if requested.

I really wanted this to work, unfortunately, it gives different numbers each test, and after doing several tests over 2 weeks, I have to return this product. It looks like still work in progress and I think the company tries to get more actual doctor eyeglasses prescription pictures sent to them, with incentives of small Amazon gift cards ($10) or such. I have uninstalled their app, but this does not delete my account and data of the past measurements! Why? This is like medical information and if so why I do not own it, and EyeQue does? If I am part of an experiment I would like to be paid not pay for such activity. If you send them medical information (eye doctor prescription) is it safe and secure as per the laws on medical data I am sure exists in the USA? I would be very worried to get eyeglasses based on this device as is now. If you get into an accident while driving whom is responsible? You can get free eye exam in some cases when you buy the glasses at the same shop though the eye doctor is supposed to keep such separate from the actual selling of the glasses by the shop. The account is only useful for one person, you cannot use it for a family as the company keeps all data inside their servers not in the smartphone and it will mixed different members of your family so no possible results as it takes all past measurements into consideration. They try to limit this on purpose I guess and that is why they have a special code to activate the account - I.e. just one person can use per one device sold. Why worry so much about this? Would you touch someone's else device that was touching their eyes...? I do not think so... maybe in the family is OK but if EyeQue wants to make this hard especially when they need the data from all users, they actually made it so. I do not understand even the business model here... though I assume some technology is behind this ... the whole use case is problematic at best and very dangerous in my view. Though it is stated that this should not replace eye doctor's prescription, why then really would we use this device on a more frequent than once a year anyway when a doctor does the exams? Just to know ? What exactly when the measurements are not accurate at all. Its nice to be a startup and I really wanted this to work but given what I have tried and seen, its not there yet by a long shot. The use is hard. The rubber strap that is supposed to hold the device on top of the smartphone (Galaxy S7 Edge) goes over the left up/down volume keys and interfere with them. Need to attach such very loose but then the device keeps moving. There is no PD ruler to measure PD, without one cannot use such device to order glasses. While it is shown in the first picture (black ruler with 2 holes on each side) and one assumes it is included, it is not. I have written to the maker, and they said they will send me such 2 weeks ago+ - nothing sent - claiming it was supposed to be included in the package by Amazon when shipping as fulfillment. Optical shops wont release this well kept secret PD number and doctors usually do not measure such claiming lack of instruments though its part of the prescription form. But even with such a problem, the numbers did not match my current glasses which I use and are very good and I can see clearly with them (new prescription from couple months ago). Would have been great if this will work, maybe they need improve things and I can try it again in a year or so, but unfortunately for now, I have to return it.

I haven't been able to use this device yet. When I bought it a few months ago, it was not supported on my iphone 4 (yes, that phone is ancient, no surprise) or on my boyfriend's HTC 1 (a lot newer, probably should have been supported.) I love the idea of this product, so I thought I'd hold on to it until one of us got a new phone. I just did, the Pixel 2, on which it's also not supported. Check before you buy this if you have access to a phone that supports the app. If they ever add support for the Pixel 2 and I am able to try out the device, I will update this review. Update: I have used the EyeQue twice now since they added support for the Pixel 2. The test results were about 0.75 diopters stronger than my prescription. I definitely will be doing more iterations, I think taking the test itself requires some finesse and has a learning curve. You have to focus at a distance with the uncovered eye and process information with the covered eye without letting it re-focus on the close up phone screen. Maybe it's easier for some, but from the reviews it seems not for everyone. I've been trying to improve my eyesight through various means, so the liberty of checking my own eyesight at home whenever I want to... priceless. Well, at least worth the effort of learning to use the miniscope. I wish it came with a lifetime subscription to the app, but it's just 1 year. However with this, glasses from zenni, and contacts from visiondirect dot co dot uk (neither of them require official prescriptions), I will hopefully never go to an optometrist again :) Another update: I did a third test in full daylight looking at an outside object, and really trying to focus distance while aligning the lines. The results were spot on my current prescription. It was much easier to test my non-dominant eye, probably because the dominant eye effortlessly took over to focus at a distance. So I am totally happy with this device, but would warn people that it takes enthusiasm to learn how to use it and that it's easier in bright, ambient daylight. If EyeQue reads this, I would recommend considering adding bright daylight to the instructions, because it was significantly easier for me versus full indoor lighting at night and resulted in a more accurate reading.

I am returning my Vision Tracker for a refund. I found it easy to use and a pleasant experience, but not precise enough to give me an accurate eyeglass prescription. I took 3 complete EyeQue tests over two days (with reliability ratings of "47", by their determination, on a scale of 4 to 52, or something like that -- anything over "40" is considered good, if I am understanding them correctly). Then, I went to the optometrist. The EyeQue results differed from my eye exam by 0.25 diopter in 3 of the 4 diopter measurements and by 10 degrees in one of the axis measurements. The optometrist was curious, too, so we set his vision tester up with the EyeQue numbers, and made a comparison. Subjectively, the EyeQue determined values gave a noticeably blurred view in comparison tot he convention eye exam determined values. Getting to within 0.25 D is all EyeQue claims, so cheers to that, ... but since I found that that amount of variance was not good enough to give a prescription for crisp vision, I find no useful application for the EyeQue device. I will go back to my old methods of looking at nighttime stars to see how "pinpoint" they are, and judging my degree of headache after 3 hours of reading to decide when I need to get my prescriptions updated. Cheers.

I've had mine for three days, during which Ive given myself several tests in an effort to gather enough points to get the machine to give me an official report. How and when it chooses to do this is not revealed to the user, other than that it has something to do with consistency and how much time you take to do the test. My personal experience is that it's very easy to test your dominant eye, less your you non-doimnant eye. It's also difficult to use if you have deep set eyes, as I do. Practice helps, though, and my most recent test went much faster than my first, and it's within a quarter diopter of my last exam from an ophthalmologist. There's no denying that this is a clever device, and you can't help but be impressed at how well it works. But is it useful? I suppose if you're wondering if your prescription has changed, or you wanted to continuously track your vision because of some particular medical issue, it might be useful. You certainly wouldn't want to use it to order glasses, though, as the makers only guarantee an accuracy of a quarter diopter at best, and you might not get that. It won't test you for glaucoma, and everyone over 35 or 40 should certainly get a yearly glaucoma test. It also can't detect a narrowing visual field, or damage to the retina, any of a dozen other things your ophthalmologist or optometrist will check. I suspect the technology used in this device will eventually be part of an accurate, fully automated eye check system that will bring down the cost of eye care for everyone, and that's a good thing. But by buying this now, all you're really doing is buying an amusing toy and helping finance someone's experiments. You can get a full eye exam at Costco and elsewhere for not that much more than this toy costs, and i think that's a better way to spend your money. Update: I received a long and thoughtful email from a John Serri at EyeQue who argued that a quarter diopter is well within the acceptable accuracy for an optometric exam, and as I don't have data that says otherwise, I'll grant him that point. He didn't address my points about intraocular pressure tests for glaucoma- very important if you're over 35- field of vision tests, or the various retinopathies that opthomologosts and optometrists check for in an exam. For that reason I'm standing by my statements that while this is a clever and impressive technology, it's no substitute for a proper eye exam. My local Costco does them for $60 and you don't have to be a member. I'm sure similar deals can be found elsewhere. (In case you're wondering, I am not an optic professional, and I have no family or business connections to anyone who is.)

I'm giving the EyeQue Personal Vision Tracker 5 stars because it provided eyeglass numbers which resulted in better glasses than two previous prescriptions by my eye doctor. I received my first prescription from my eye doctor about 6 months ago and had glasses made, but they left me with fuzzy vision. I went back to the doctor, received another prescription and had another pair of glasses made which also left me with fuzzy vision, so I decided to try the EyeQue Personal Vision Tracker. The PVT has a bit of a learning curve to master the technique involved, but the EyeQue Website and the Support Staff are great. The website has a lot of good information and the support staff is outstanding in answering email and chat queries quickly and completely. After completing about 10 tests, I felt confident that my eyeglass numbers were optimized (each subsequent test builds on the data from the preceding ones) and I used those numbers to order glasses from Zenni Optical. (The thing that changed most from one prescription to the next to the eyeglass numbers was the axis of correction for astigmatism.) I received those glasses two days ago and have been wearing them since. They are perfect! No fuzzy vision. Would the EyeQue PVT work for everyone? I don't know, but it worked for me, though my eyes aren't too bad - a little age related loss of acuity and mild astigmatism in each eye. Perhaps it wouldn't work as well for someone with quite complex issues, but the fact that the EyeQue PVT has been demonstrated to work, costs less than a typical Doctor's refraction, and can be used as many times as desired, certainly makes it worth the risk, in my opinion. Before purchase, make sure to check the EyeQue website to ensure compatibility with your particular smartphone. Not all phones are compatible.

I thought this instrument was too good to be true and I was right. I am a retired optometrist with 42 years of experience doing eye exams. This instrument is difficult to use and my personal results were not close to my actual Rx. There are awesome instruments that attach to a cell phone and give you accurate prescriptions in seconds, however they cost $3,900. I'm sending my EyeQue back for a refund.

Getting a prescription for eye glasses is not a very easy task. You need an appointment and visit eye doctor, which is really time consuming. If I have to glasses for my kids, it is even harder. I have to arrange dates according to their school schedules and my own schedule; not including the doctor availability. Thank you EyeQue for making my life so much easier. This is a miraculous device, it makes getting my eyes prescribed so much more simple. It is effortless to use, quick to get results. Plus, you can use multiple times every month, to track the results! Thank you so much for this wonderful product.