Ring Intercom + additional Quick Release Battery Pack by Amazon | Intercom upgrade, Two-Way Talk, Remote Unlock, Auto-Verify, DIY installation (compatible intercom required)

I had been struggling along with similar products (Nuki Opener + Nuki Bridge). The Ring Intercom is far superior in many ways - the app is much better/linked with my existing Ring equipment, you can talk to the person at the other end too. Most importantly, it is MUCH more reliable - within one day of owning it, and much testing, it has been 100% reliable each time. Obviously, I shall see if this is still the case in the following days/weeks/months but it looks very promising at the moment. Two things of note - there doesn’t appear to be a timed unlock option in the app/on the device, this would be a good addition (allow anyone who calls to open the door when buzzing your intercom). The second is that there is a two second (ish) delay when talking to the other person - but this doesn’t phase me, as the conversations will always be quick. For info - I am using a Btcino Classe 100 intercom. This was listed as compatible on the website, and I can happily confirm this.

I was so excited when this was announced, this is exactly the sort of product Amazon does brilliantly - a niche device which will really help improve everyday life. The sort of product that Amazon will invest in, but other technology companies will ignore because it doesn't appeal to a wide enough market or isn't considered 'cool' enough. Firstly, the installation is straightforward, but I did get stuck at one point. There is a page where the app was telling me to insert wire B-2 into the port labelled '-' (negative) but because of the way it is written the negative read to me as a hyphen and looked like 'Insert wire B-2 into port - B-2' (see the image I have uploaded). This confused me as I didn't have a port labelled B-2, but once I worked out what the app was really telling me, I was up and running very quickly! There is a delay between the call coming in and the app triggering, but it's not so long as to be unworkable. I did find initially that my Echo devices did not ring at all (only the app on my phone), however having reinstalled the Ring Alexa skill this seems to have been resolved. One feature I was excited about was the ability to unlock the door from my phone, this would have allowed me to access my building without entering the passcode (as our keyfobs are currently not working), but sadly my intercom is a digital system which requires an active call to be placed before the door can be unlocked, in other words I can open the door from the app, but only in response to an incoming call. This is disappointing, however I half expected it as I already knew that the button on my handset would not release the door if there was no incoming call. That said, I was surprised that Amazon's publicity and product description didn't go to greater lengths to explain that this feature would not work on digital systems. A feature which really should be added is voice message recording. If you miss an incoming call then you will never know who was calling. I believe that there is an option to link to a Ring Camera so that you can see who called, but I expect that the majority of people installing these devices will live in apartments where it will not be possible to position a ring camera by the door (unless Ring release a future communal entrance camera of some sort??). The ability to play a simple recorded message after a number of rings and ask the caller to leave a message would be really helpful. All in all, this is a useful device and one I would recommend. I hope that Amazon keep investing and improving it. The charging station also works well! Seems to be well built and appears to charge the batteries faster than the USB charger I was previously using.

Great for building with communal entrances where you have to buzz people in to be able to leave parcels at your front door. I can also allow amazon to enter my flat's lobby to be able to drop parcels off without having them ring the bell. The install process is simple as the ring app guides you along the process and allows you to work out the cables and how to wire it. You can also book professional installation if you don't feel confident enough. The batteries are great and on my personal experience where I'm using the ring to let me in the building rather than use my keyfob they last about 4 months before I get a low alert so as always your millage may vary.

Bagged the early pre-order deal so double value. Not been able to adopt Ring due to living in a first floor apartment but can now jump on board. I have set up various Ring doorbells for my family so was familiar with the set up procedure. The Ring app guides you though everything and the physical wiring of the cables is relatively straight forward. The cables are good quality and ready to be slotted into each 'telephone style' screw hole as directed on the app. You'll need a small flat head screwdriver. Once wired and connected it does what it says. Someone rings the intercom and it rings your phone. You can speak to and listen to the call and then buzz in remotely. I have my girlfriend as a guest user so she can do the same so between us we can answer most calls whilst we are both at work. Looks art on the wall as well. Small issue I had was that once I got to the 'Test' part of the set up, the app wouldn't recognise me ringing my intercom. But when you exited the set up the calls all worked. So I just restarted the app and finished the setup and it worked fine. Alexa integration I have not really explored but I believe you have to set and then speak a 4 digit code to Alexa in order to open the door with your voice. Just an extra security measure but worth noting.

Easy to install and although sizeable unit sits comfortably on the wall. Would benefit from a channel for the cable to sit in as it doesn’t fold neatly under the box. BIGGEST LIMITATION HOWEVER is the inability to share temporary access with users. It’s either permanent or only for Amazon deliveries. This needs addressing urgently as others (Nuki Opener) allow this. Otherwise thoughtfully designed and the app guides you through, though does seem to get stuck midway forcing an update.