VECYS Bottom Loading Ice Maker Self-Clean Hot Cold Water Dispenser for 5 Gallon Bottle, 22LBS Daily Ice Making, Child Safety Lock, Ideal for Home and Office, Black

So I had very high hopes as I live in an apartment with others and I liked it because it specifically made ice that didn’t need to be touched by anybody, but after about 3 months the cold water function was still producing cold water but it tasted like chemicals, while the room temp water function tasted fine, so we just stopped using the cold water function and used ice in the water if we wanted it colder, but another three months go by and now the ice machine shows ice is full but won’t produce any ice and makes a very loud/alarming noise. In my opinion it’s not worth the hundreds of dollars considering it’s almost completely useless to me now and the warranty on these machines are bare to none unless it broke right when you got it. So what I’m implying is if ur ready to spend $300 every 6 months for a new machine then this product is for you!

My unit stopped working but the company took care of it

I love this machine, although initially I had to return it because the ice was dropping when no one was pressing the button and it was ruining my flooring. The company actually made it right and refunded me my money and let me keep the machine which I thought was very cool of them to do. The machine still drops ice every once in a while while when the button is not pressed, but I love that it has all the options, hot water, cold, water room, temperature, water, and ice. It holds a good decent amount of ice in a tank storage somewhere in the ice machine and it replenishes it super fast.

I have mixed feelings now. Bought it October 2025. Only used the ice maker like 4 times. Went to use it 3 days ago, & it immediately went to 3 solid blue lights like it was ready. But no ice came out. But yet you'll hear the usual sound it makes, making ice & dropping it somewhere internally. I've unplugged it & etc. Nothing. "Pros-it looks nice Has cold water & has nice lighting. "Cons-the machine itself isn't loud..but the ice it makes & drops & whatever else inside, that makes those sounds, is definitely loud as hell! If you have it out of sight somewhere, you would think that an intruder was trying to break into your house. Yes. Its that loud. Sounds like someone is in the house with you. It only does this wen it's cycling. Those loud noises catch you off guard at night, wen the house is quiet, with only the TV on.

Stopped making ice after a few months. None of the troubleshooting steps worked. No way to contact company directly. Sensor buttons don’t always read unless your entire finger is over your selection. Very hard for tiny fingers- Too difficult for no reason, since it’s easy to get water from a water dispenser. If you purchase this without the protection plan after reading my review. That’s on you.. Looks great! That is all

This product is amazing! I’ve tried a few water coolers before but this one is by far my favorite. I’ve never seen one that also makes ice. It is so easy to use and I’ve never had any issues with. I highly recommend this product!

I’m extremely disappointed with my Vecys water and ice dispenser. After six months the ice maker and cold water dispenser quit working. For a product that is supposed to be reliable and convenient, this is unacceptable. What is even more frustrating is the lack of customer support. I’ve made multiple attempts to contact the company for help, and I have received absolutely no response. No trouble shooting assistance, no warranty support - nothing. I would not recommend this product to anyone. Save your money and look for a product that actually stands behind it’s products and supports its customers.

Background We previously owned the older model (without hot water function) for less than a year before it stopped producing ice and cold water. Despite nearly 11 months having passed since purchase, the return process was surprisingly straightforward. Based on their excellent customer service experience, I decided to upgrade to the newer version. Outstanding Improvements After using the new model for over a week, I’m thoroughly impressed with the upgrades: Hot Water Feature: This is a game-changer! No more waiting for the kettle to boil - instant hot water whenever needed. Better Ice Dispensing: The ice stops immediately when you remove your cup, unlike the previous version that would continue dispensing for minutes after. Simultaneous Functions: You can now get cold water, ice, and hot water all at once, whereas the old model forced you to choose between cold water OR ice. Improved User Interface: Much more intuitive design that eliminates confusion. Our office employees no longer accidentally turn off the ice function. Complete Water Usage: The new model uses all the water in the bottle, unlike the previous version that consistently left about a cup unused. Minor Suggestions for Future Improvements • Dispenser Lighting: Color-coded indicators would be helpful (white for ice, blue for cold water, red for hot water-instead of same blue for all functions) • Ice Level Indicator: Currently shows a loading animation until full, rather than displaying actual fill level • Design Elements: A smaller logo and matte finish instead of glossy would reduce fingerprints and scratches while improving aesthetics Final Verdict This is an exceptional machine that represents a significant upgrade from the previous generation. The customer support team exceeded expectations and gives me confidence in future service needs. Highly recommended for anyone considering an amazing water dispenser.