Solar Generator 5000 Plus Portable Power Station with AC Cable, 5000Wh LiFePO4, 7200W 120V/240V AC Output, Expandable to 60kWh, Essential Home Backup for Power Outages (Solar Panel Optional)

Worked perfectly. Using it as a time of use. This started up and ran my 3 ton AC unit. Please note that unless you are a licensed electrician, you will have to pay someone to hook it all up. It cost me $3600 for the install. I have had it up and running for three weeks now. The only downside is that idle consumption draws quite a bit of power just on and not doing anything.

Looks great charged less than 2 hours. Have not received extended warranty yet.

Installed and worked great out of the box. Love having the additional battery capacity

I’m a relatively new owner in a 55+ community where quite a few homes sport natural gas powered generators. During a recent 12+ hour power I became unsure of the reliability of our electrical infrastructure and decided to move forward on a power backup system. During this outage the constant drone of generators in the neighborhood shoved my thinking toward a battery backup system. Some internet research led me to Jackery. A neighbor had friends who highly recommended this company and I ended up purchasing the Explorer 5000 Plus. To test the system I plugged my refrigerator into a front AC outlet and ran it for days. Pass-through power worked perfectly. I then had a manual transfer switch installed with the intention of powering one circuit (refrigerator and internet) that drew less than 200 watts full time as sort of a UPS. The 30 Amp outlet seemed to provide this pass-through power (Input power always equaled or exceeded Output power) until I woke up one morning to find the refrigerator powered off. The 5000 Plus had suffered a F6 failure. I tried multiple sequences in an effort to restore function with eventual success only to have it suffer the same failure. Contacting Jackery customer support I explained the failure and what I had done to temporarily correct the issue. They were very responsive to my emails and eventually pushed Firmware 1.6 out to me. This resolved the F6 failure issue. However, I identified that the unit was not providing pass-through for even small loads via the 30 Amp output and the battery continually cycles through drain and charge. On the plus side, it will run my refrigerator and wifi for almost 2 days without recharging. Most of our power outages don't last that long. I had really hoped that I could leave the unit on to power my one critical low wattage circuit using pass-through into a manual transfer switch while leaving all other circuits on residential power but it does not.

Incredible customer service that was not needed for their Incredible Jackery Explorer 5000 plus unit. It was a delivery issue that managed to smash a wheel on the very well packaged & heavy padding especially around the wheel (the wheel that was crushed). The unit surprisingly (considering what must have been a very harsh mishandling by the delivery company) still worked great. However, I was concerned the harsh impact could have future effects internally (despite working perfectly). Jackery completely understood my concerns, and offered to immediately send me a replacement wheel, then because of everyones busy Christmas Holidays activities, allowed me to wait for the unit exchanges until after the holidays. In addition, I had several questions and responses with Team Jackery (customer service), and our many correspondences were all answered each time the very next day (all emailed). The unit is great! Customer service is great! I will exchange the still working unit in January (for piece of mind from the very hard drop), and will build my full home backup systems with confidence and with all of Jackery's products.

The battery holds a charge well. A note that if the panels you purchase have an angled jack adapter then use it. I purchased two panel sets in April and apparently they were an older version and needed the angled adapter in order to charge. When I went camping for the first time with the Jackery setup and tried to charge nothing happened. This began several months of frustrating customer service issues until Ben, the service manager, figured it out during a phone call. I really appreciate his diligence in working out the charging problem.

Should have got this last year.

No son buena

The Jackery seems a quality product, although Purolator's delivery service was abysmal. Their front desk staff are clueless to help resolve or even find my package.

the product itself is great although i wish the battery was heated, take note it will not recharge below 0 degrees, but it will discharge just fine, i asked for a return and customer service was prompt to get me a prepaid label, meanwhile when i returned an anker solix f3800 a few months back, i had to pay $250 to ship it back, then it took a month and a half to get my refund with about 20 phone calls and emails, being ignored and told i was refunded already when i wasnt.

Great customer service. Just some different hardware to get used to. Do your research as this unit can power a home but you need be selective on what you use and for how long or investment in Jackery only batteries is needed very expensive.

Keep getting error code can not charge and use at same time.