---
product_id: 50831708
title: "Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service Hardcover – 13 Jun 2002"
brand: "betsi harris ehrlich"
price: "$U14190"
currency: UYU
in_stock: true
reviews_count: 5
category: "Books"
url: https://www.desertcart.uy/products/50831708-transactional-six-sigma-and-lean-servicing-leveraging-manufacturing-concepts-to
store_origin: UY
region: Uruguay
---

# Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service Hardcover – 13 Jun 2002

**Brand:** betsi harris ehrlich
**Price:** $U14190
**Availability:** ✅ In Stock

## Quick Answers

- **What is this?** Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service Hardcover – 13 Jun 2002 by betsi harris ehrlich
- **How much does it cost?** $U14190 with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.uy](https://www.desertcart.uy/products/50831708-transactional-six-sigma-and-lean-servicing-leveraging-manufacturing-concepts-to)

## Best For

- betsi harris ehrlich enthusiasts

## Why This Product

- Trusted betsi harris ehrlich brand quality
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## Description

Synopsis 
        	  
        	  
        		  
        			Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now. &quot;Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World Class Service&quot; is a ground breaking &apos;how-to&apos; book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment.It uses real case studies and examples to show how Six Sigma and Lean Servicing techniques have been implemented and proven effective in achieving substantial documented results. Lean Servicing is the author&apos;s own term used to describe the application of Lean Manufacturing concepts to transactional and service processes. Liberal use of examples, graphics, and tables will assist you in grasping the difficult concepts.&quot;Transactional Six Sigma and Lean Servicing&quot; covers both theory and practical application of Lean Servicing, Six Sigma DMAIC and Six Sigma DFSS concepts and methods so you can implement them effectively in your service organization and achieve reduced costs and a new level of service excellence.

## Images

![Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service Hardcover – 13 Jun 2002 - Image 1](https://images-na.ssl-images-amazon.com/images/I/51pk3q39ZML.jpg)
![Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service Hardcover – 13 Jun 2002 - Image 2](https://images-na.ssl-images-amazon.com/images/I/319AczHpf1L.jpg)

## Customer Reviews

### ⭐⭐⭐⭐ 







  
  
    This is a very good book and green belt reference tool
  

*by D***O on 30 September 2002*









  
  
    !After having read this book in greater detail a second time I felt obligated to rewrite my review!Transactional Six Sigma and Lean Servicing is an easy read and laid exceptionally well.  If you want to learn how to apply six sigma without all the rollout hoop-la this is a good book for you.Too many of the newer books spend too much time discussing the road map of a full blown roll-out but lets face it, most of the people purchasing six sigma books are probably trying to apply the DMAIC problem solving approach on their own.  If you're one of these people this book is for you.Since I work in a transactional environment, I thought the Lean Servicing portion of the book, one chapter, would contain some good tips or new insight that I could apply to my gigs, but I was disappointed. The chapter simply describes how to perform a good process analysis.However, I did enjoy the chapters (1.5 and 1.6) that discussed the history of quality and six sigma. These chapters are very well written and very, very interesting.Betsi did a masterful job describing DOE and basic statistics in simple terms.I can't believe how many times I find myself using this book as a reference tool!!
  


### ⭐⭐⭐⭐⭐ 







  
  
    Five Stars
  

*by T***T on 11 November 2016*









  
  
    almost pocket size
  


### ⭐ 







  
  
    Useless Book-Don't buy
  

*by D***I on 15 September 2014*









  
  
    Lousy book! Doesn't tell you much! Useless in my opinion
  


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*Product available on Desertcart Uruguay*
*Store origin: UY*
*Last updated: 2026-02-24*