---
product_id: 88186365
title: "Change or Die: The Business Process Improvement Manual"
brand: "maxine attongterrence metz"
price: "$U3684"
currency: UYU
in_stock: true
reviews_count: 5
category: "Books"
url: https://www.desertcart.uy/products/88186365-change-or-die-the-business-process-improvement-manual
store_origin: UY
region: Uruguay
---

# Change or Die: The Business Process Improvement Manual

**Brand:** maxine attongterrence metz
**Price:** $U3684
**Availability:** ✅ In Stock

## Quick Answers

- **What is this?** Change or Die: The Business Process Improvement Manual by maxine attongterrence metz
- **How much does it cost?** $U3684 with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.uy](https://www.desertcart.uy/products/88186365-change-or-die-the-business-process-improvement-manual)

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- maxine attongterrence metz enthusiasts

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## Description

About the Author
        	  
        	  
        		  
        			Maxine Attong is passionate about writing, facilitation, and business process improvement. Her strong belief in the power of facilitated teams, the creativity of human beings, and the need for alignment between strategy and process has served as impetus to document her thoughts and experiences in the business process improvements field. Maxine is a graduate of the University of the West Indies (BSc., Accounting) and a Certified Management Accountant (Society of Management Accountants, Ontario). She is also a Certified Manager of Quality with the American Society for Quality, and a life and business coach. Maxine is the chief executive officer of eink Global Company Limited. The company exists to &quot;enhance vision&#x2015;one process at a time.&quot;  Terrence Metz is a founding principal partner and vice president at Morgan Madison and Company. For more than 20 years, through professional and academic endeavors, Terrence has focused on teaching people how to think rather than what to think. His experience has proven that the two most important components to high-quality decision making are:   1. Nobody is smarter than everybody.2. There is usually more than one right answer. Terrence is passionate about using and teaching facilitation so that people become more collaborative. He is the lead instructor and primary curriculum developer for MG Rush Performance Learning and introduced the concept of holism to the field of structured facilitation as a method for keeping meetings on target and aligning objectives across an entire organization. With a BS from Northwestern University (NWU, Evanston, Illinois) and an MBA from NWU&#x2019;s Kellogg School of Management, his experience also includes a Six Sigma Green Belt from Motorola University and additional graduate work in intercultural decision making at Marquette University.

## Images

![Change or Die: The Business Process Improvement Manual - Image 1](https://images-na.ssl-images-amazon.com/images/I/513DXbFS0qL.jpg)
![Change or Die: The Business Process Improvement Manual - Image 2](https://images-na.ssl-images-amazon.com/images/I/51Z9LuLJCPL.jpg)

## Customer Reviews

### ⭐⭐⭐ 







  
  
    Great for beginners, but missing key elements
  

*by B***R on 1 August 2012*









  
  
    I recommend this book to the process improvement neophyte.  It is an easy read and understandable.  The book provides a straightforward improvement process with best practices and facilitation techniques.  The improvement process starts with forming a process improvement team and selecting processes for analysis and ends with evaluating new process results.  If you have never done a process improvement project before this is probably the best step-by-step manual with lots of details and tools.However, as an experienced business analyst I give the book a three star rating due to some disappointments with the book's improvement process omissions.* Value chains and the danger of improving only sub processes rather than the entire value chain is not addressed.* Stakeholder resistance was identified as a concern, but not as a source of risk.  Resistance was not listed as an entry on the risk register.* Risk was not clearly delineated as threats and opportunities with separate risk registers.* Leading and lagging process measurements for composing a new process owner dashboard was not discussed.* Non-value activities required by auditors were not clearly highlighted.  If these activities are eliminated an unsatisfactory audit could follow.* A hierarchy of process improvement proposals based on levels of process owner risk tolerance was not clearly discussed.Had the above items been addressed, this would be a dynamite book deserving of a 5 star rating.  But, it doesn't.  With these omissions, I believe the book is overpriced.  Perhaps one might rationalize the price considering a CD containing various tools accompanies the book.
  


### ⭐⭐⭐⭐⭐ 







  
  
    This is a good reference book for Executive Coaches and Trainers
  

*by C***K on 7 August 2012*









  
  
    I have to admit I thought this book was for strategists -- the intellectual process types.  However, while reading the Vision/Goal section, I thought this is a 21st Century reference manual for Executive Coaches.  There are excellent questions for coaches to ask their business clients throughout this book.  As a trainer, there are insightful activities and workshop tools that I can integrate into my training, i.e. "making excuses activity."  I am looking forward to using this book in my executive coaching practice and in designing my workshops, classes and webinars.
  


### ⭐⭐⭐⭐⭐ 







  
  
    Great book!
  

*by N***2 on 24 October 2013*









  
  
    This book gives very good examples and lessons on changing cultures and working towards process improvements.  The CD is a wonderful bonus!If the corporate personnel can latch on to this thinking...a company could be very successful.  For a mid manager level seeking this type of change and improvement, it can be frustrating.
  


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*Product available on Desertcart Uruguay*
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*Last updated: 2026-03-04*