Visioneer Xerox Duplex Combo Flatbed Scanner with Automatic Document Feeder

I purchased the “Xerox XD-COMBO Duplex Combo Flatbed Document Scanner” to turn 30 years of paper into digital, searchable PDF’s. I wanted to write this review because I’ve used other scanners in the past, and it’s hard to ensure what features you are getting before buying. This scanner hits on all cylinders and shines. Here’s my experience from installation to digitization. The installation gives you the option to install from the internet, so you know that you are getting the most up-to-date version. I chose to install from the internet. It took about 30 minutes but executed without issue. There is a lot of documentation provided. This review focuses primarily on the Visioneer Capture SE software, but it also installs a number of productivity tools such as, • Visioneer Organizer AI: Indexes your documents so you can quickly search to find a document by contents. • ABBYY Business Card Reader: Allows you to scan business cards and convert them into contacts. • OneTouch: Quick access via the toolbar to start things such as scan, search, or print documents. • Various applications to read, edit, and compare PDF files as well as clipboard capture to PDF. Here are some of the features I’ve come to expect in a scanner which the “Xerox XD-COMBO” supports: • Automatic Document Feeder: The feeder is the best I’ve seen at successfully handling paper and in speed. I even crumpled up a paper and added a tear…it still was able to feed it successfully. • Searchable-PDF support: It matches other OCR capabilities I’ve seen and even matches font for copy/paste operations. OCR was successful even on scans where the text was skewed or warped. • Scan Profiles: The software comes with default scanning profiles with the ability to save your own custom profiles. I primarily tested with 1) 300 DPI, 2) Document Size = Maximum, 3) Rotate = Automatic, 4) Skip blank originals, 5) Duplex. This also allows you to configure • Ability to rotate, crop, delete, and insert pages. • Using the ADF, I was able to successfully scan 2 letter size pages end-to-end (i.e. 8.5” x 22”). Scanning via the glass pane only supports up to A4 size and you are limited to 8.5” page width. • The User Interface isn’t the most glamorous, but it’s fairly easy to find the functionality. The two things I feel it’s missing are 1) Showing the document size (e.g. 8.5” x 11”) of a selected page and 2) Ability to reorder pages. Though, you can accomplish the later using the insert, merge, and split functionality. • Supports export to PDF, PDF/A, Searchable-PDF, TIFF, JPG, and BMP. Here are features that I think make the “Xerox XD-COMBO” stand out from others: • When a jam occurs, I was able to remove the jammed paper and retry. With other scanners, I was forced to restart the scan over completely. That can be frustrating when you’ve scanned 100+ pages and it jams near the end. • Allows you to merge and split PDF documents. So if you have say, 100 pages, you can scan them in batches and merge all into a single document. It also allows you to import any of your existing documents, so you can perform merges with them too. • Allows you to selectively perform edits (such as rotate or delete) multiple pages, prior to export. • With the option to auto-detect orientation and blank pages, I no longer had to manually delete blank pages or rotate pages that were in landscape mode. This is the best I’ve seen to support efficient office automation. • Cropping options even include “snapping” the page size to the closest matching standard document sizes (e.g. Letter, A4). • You can configure the OneTouch buttons to control document automation from scan to target storage. • Supports export of documents to cloud storage (Google Drive). In summary, I’ve used many scanners and OCR software in the past. This combination by far beats all of them and comes in a portable package. The variety of options has saved me a lot of manual effort and time. I can see that there are many more options that I don’t even use that will help you automate scanning of documents to storage and easily search and retrieve those documents for printing or sharing with your team.

Positives: Scanner buttons on the scanner are easy understand and operate. The duplex feature is awesome. Scanner PC software options are full featured beyond the scope of a casual user, in my opinion, that will take you to the moon and back with the depth of available scanner choices. PDF operators manual is excellent reading material if your in for a long potty break session or if that sort of technical stuff appeals to you. Technical Support: Xerox free Technical phone support was beyond awesome too. Xerox's Technical support team, in my opinion, was aware of the confusion with the dated yet powerful software. The software that controls the scanner looks like it was designed back in 2003. Technical support was eager, patient and helpful to assist me bridging the gap between understanding an old layout not designed for a Windows 10 look and feel . We did a remote session which was key to showing me where to locate the software on the PC, etc. Negatives: The Xerox.com website was confusing because it only supports printers. Xeroxscanner.com website supports scanners. The Xerox.com website dies not tell you that. Xeroxscanners.com is the only website for scanner drivers, support and registration. My expectation would be that Xerox Corp would be anticipating this confusion and inform the end-user from the start there are two different Xerox websites. The scanner technical support team admitted they were aware of this confusion too. Here's why. Zerox.com lets you enter the scanner information but the website will not recognize the model number. Then you scratch your head and try several times. In fact you can not start a chat session from the Xerox.com website for help because the required model number to start a chat session does not support scanner model numbers. Xerox should tell you that up front. Phone Support made me aware of the two different websites. Scanner Software: Even though the Scanner software is powerful with options that only a skilled artist with a pallet full of colors the could appreciate casual users will not figure out the layout. This software is so dated there is no ability to transfer the software icon to the desktop or task bar. So how do you run the scanner software? You need to select the little "up arrow" icon in the lower left screen. Then find the little Christmas Green and Red "GT" icon. Select that. A small rectangular screen will open on the lower right of the screen. The Installation DVD that comes with the scanner was not upgraded to install automatically for Windows 10. I had to manually locate the "setup" file extension from the DVD to install the software. That was my experience. Xerox software will not show up in the Windows 10 installed software directory either, and, as a result, there is no icon available for a desktop or task bar icon. Xerox scanner software does not even show up in the list of installed Windows 10 software. Running the Xerox "One Touch" software can only be done by clicking the lower right side up arrow using the left mouse function not the right click function. And, one must locate the "red and green" - "One Touch", "GT" icon. Not very intuitive. That seems so anal for a Windows 10 environment. Product Information: The product information tag under the scanner does not have the serial number listed. I am referencing the one that has the model number and electrical compliance symbols plus all the other information bout the scanner on that tag. The serial number is missing from that tag. There is a small tag located on the back of the scanner which has the serial number. Conclusion: Technical Support will help you understand how to navigate around this dated software design. But, the software is powerful with tons of features if you are needing fine adjustments for your scan. Scanner Technical Support is there to help. After two excellent technical support phone calls and them taking control of my PC to show me how to navigate around this software, I am very satisfied with the this duplex scanner works. Once the "defaults" are properly set, the scanner just works and will rock you off your feet! I am now ready to scan all my double sided documents with ease.

The hardware is great.... the software is JUNK! Probably some monetary-driven fight between MS & HP. Have de/reinstalled drivers, tried all available ... scanner becomes inoperable when auto feed requested You don't want to have to endure the ordeal with attempting (not succeeding) to get this scanner to auto-feed

La mejor compra que pude haber hecho, me ha ahorrado muchisimo tiempo y eso que apenas la he utilizado Vi otros modelos un poco mas pequenos y me dieron desconfianza, sin embargo han de ser bastante buenos ya que vi que en realidad tiene 2 escaners uno para la bandeja de papel y el otro de cama plana que es mas funcional para mi, sin embargo los otros son mas pequenos Lo recomiendo mucho ya que es ademas de las pocas opciones que no son multifuncional, ya contamos con impresoras para que querria otra mas? solo me harian gastar mas en toner y/o cartuchos de tinta

Utilisation quotidienne dans une pharmacie (100 feuilles scannées chaque jour). Il est parfait, rapide. Le scan recto verso se fait en une seule passe. Pas de bourrage. J'ai eu une panne du transformateur au bout de une année, et je l'ai remplacé par un transformateur plus costaud que j'avais dans le garage... Pour de la bureautique et du scan de courrier il est parfait! Pour scanner des photos il est un peu léger...

I wanted a document scanner but with option of a flatbed and this seems to tick the boxes. Pros: quick document feeder and good quality scans. Bundled OCR software. Cons: One touch buttons don’t work on MAC. Biggish footprint (as per flatbed)

Es muy rápido al escanear, la calidad es muy buena, caben varias hojas. La aplicación ayuda bastante al estar escaneando.

I make about 200 scans per month for my business & home use. I was hoping that the Xerox Duplex Combo Scanner would allow me to make my two existing Canon scanners redundant. The Xerox Duplex Combo Scanner is well packaged and protected in its shipment box, but none of the items in the box are marked as to their function; I.e. included in the box is a a4 sheet of plain paper wrapped in cellophane ??? . I later found out that this is for aligning the scanner and is critical for maintenance. When the DVD is inserted the installation of the scanner software is straight forwards. However some of the software is only available online and activation is required for the 3rd party software on the DVD. A Product key was shown during the scanner installation for the 3rd party software but I copied the number down wrong and I cannot find it again. (Photograph the number) The help on the enclosed DVD is their but it is not easy to find. However the help files are very useful when you find them. Within the scanner software there are help links and a help button, but these require an internet connection to operate and without a connection I cannot comment. At first sight the scanner appears well built and my only gripe’s with the scanner is the power light flashes once a second when in sleep mode; this is infuriating but sleep mode can be disabled. And the 24volt power supply lead from the plug to the scanner is only 1.5 meters long. The user interface software for the scanner is challenging to say the least. The Duplex Combo Scanner interface is over complex with the TWAIN menu having 60 buttons or sliders to choose from; frustrating is an understatement. It took me an hour to work out how to make multiple scans on the flatbed scanner into a single PDF file. The principle behind this user interface is speed. Once you have mastered the software and the scanner presets are setup for the job it can plough through documents at an alarming speed; i.e. a document containing five A4 double sided colour pages, from pressing the duplex button on the scanner to scanning and storing the file in the PC was 25 seconds. There are also nine presets that can be set up with each one able to configure its own colour, page size, dpi, and so on; however there in no facility to edit scans once they have been made; All rotation, cropping, colour adjustments have to be made before you start the scan. In comparison the Canon software can delete, rotate, crop, alter the page position, and then save to PDF or Jpg; and all after the scans have taken place. This makes the Canon better for individual tasks where the Xerox is better for larger quantities of work. Using the Xerox Duplex Combo Scanner for photographic work was disappointing as the scanner does not give a linear greyscale towards the white end of the spectrum, leaving photographs of clouds looking blotchy. I was very surprised when photographs went through the ADF without jamming. I would not recommend this scanner for a beginner or somebody who occasionally does a scan or two; but for an office or constant use where the software can be mastered the Xerox Duplex Combo Scanner it is a good scanner.