Managing Narcissists, Blamers, Dramatics and More...: Research-Driven Scripts For Managing Difficult Personalities At Work (Leadership IQ Fast Reads)
Product ID: 184353447
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From New York Times bestseller Mark Murphy comes the definitive guide to managing difficult people! Do you ever have to deal with giant egos, blamers, or people who find drama in every little thing? Do you have to work with anyone who always sees the negative in any situation? This book gives you the research-backed scripts to manage the most difficult personalities on your team! You'll discover how to manage: Dramatic Personalities: Tackle attention-seekers who thrive on chaos by redirecting their focus to facts and eliminating the emotional vortex they create. Negative Personalities: Counteract constant pessimism with fact-based questioning techniques that debunk cognitive distortions and encourage positivity. Blamers: Stop the endless finger-pointing by fostering accountability and redirecting their energy toward collaborative problem-solving. Problem Bringers: Transform chronic complainers into proactive contributors by guiding them to present solutions alongside their issues. Overly Sensitive Personalities: Navigate hypersensitivity by maintaining emotional neutrality and addressing their concerns with clear, unemotional language. Advantage-Takers: Set firm boundaries to prevent exploitation and ensure fairness while maintaining professionalism in every interaction. Confidently Incompetent: Manage employees who overestimate their abilities by using factual feedback to reveal skill gaps and guide development. Narcissists: Handle self-centered, grandiose employees with strategic flattery, boundary-setting, and unemotional communication to neutralize their disruptive impact. Talented Terrors: Address skilled but toxic individuals who undermine teamwork by holding them accountable and aligning their behavior with organizational values. This book gives you the specific scripts to improve even the most difficult personalities! MARK MURPHY is a New York Times bestselling author, Senior Contributor to Forbes, and Founder of Leadership IQ. Mark's research and techniques have appeared in The Wall Street Journal, The New York Times, Fortune, Forbes, Bloomberg BusinessWeek, Harvard Business Review, and U.S. News & World Report. He’s been a featured guest on programs including CBS News Sunday Morning, ABC’s 20/20, Fox Business News, CNN International, and NPR. Review: Great read and relevant - Excellent easy read with great examples and explanations. Review: tool kit - A quick read and action guide to give you some tools to deal with less than helpful coworkers.
| Best Sellers Rank | #56,737 in Books ( See Top 100 in Books ) #56 in Human Resources & Personnel Management (Books) #232 in Business Management (Books) #358 in Leadership & Motivation |
| Customer Reviews | 4.5 out of 5 stars 359 Reviews |
J**I
Great read and relevant
Excellent easy read with great examples and explanations.
B**N
tool kit
A quick read and action guide to give you some tools to deal with less than helpful coworkers.
V**R
Good Book
Great if you're working with bad managers.
C**Y
Great Advice
Great advice for managers and supervisors.
R**L
Quick Read + Practical Prompts
The content in this book is straightforward, easy to understand and very practical. I’m a new manager and bought this book to learn about difficult personalities in the workplace, how to identify such personalities and how to deal difficult behaviors. I feel a little more confident to spot and manage difficult personalities at work using the tips and techniques provided in this book. Content can be a bit overwhelming. Highly recommend for new managers.
J**B
Good book
Super book. Very well written. I recommend it.
M**R
Pretty basic/superficial
+ Easy read - Very general coverage of the topic and not as deep in the research/supporting data as I would have liked. Not sure if that’s because the underlying research/data in the area is lacking. - The author twice glosses over the situation when a problem employee is entrenched and cannot just be removed.
N**G
Helpful
I just started the first chapter and already highlighting quotes I'm going to use in my letter I'm drafting to give to HR at my job. Great tips on how to deal with coworkers. Bought this book because I feel like I work with a bunch of psychiatric patients
L**A
Brilliant book
Brilliant book. Really helped me.
O**E
Intro on some of the difficult personalities, this book has scenarios on how to respond.
This book explains how each difficult personality behaves and how to respond, also lists scenarios(positive/negative reinforcement method) on how to respond to each personalities. Wish this book has more pages though, author can easily stretch to 400 pages, if exploring further into each and every of personalities. It only skims the surface for this book.
B**O
Survival Guide for Office Drama
If you’ve ever felt like your workplace is a reality TV show, “Managing Narcissists, Blamers, Dramatics and More…” is the script you didn’t know you needed. This book is like having a secret weapon in your desk drawer, ready to deploy whenever the office diva starts their daily performance or the blame game begins. The author must have a PhD in Office Shenanigans because the insights are spot on. The scripts provided are pure gold—I’ve already used the “calmly deflecting the blamer” technique, and it worked like a charm. My favourite part? The section on handling narcissists. It’s like a masterclass in Jedi mind tricks, but for the workplace. Reading this book is like having a laugh with a friend who totally gets your daily struggles. It’s packed with practical advice, but delivered with a wink and a nudge. If you want to keep your sanity intact while navigating the minefield of difficult personalities at work, this book is your new best friend.
A**R
Great book for leaders
I like the suggestions for dealing with the different workplace personalities. These suggestions make sense. I intend on putting this information to use.
M**T
Good but poor value for money
Well written and useful but it's 96 pages in large font, with lots of white space. I read it in 65 minutes. If I'd paid £7 I'd have given five stars.
Trustpilot
3 days ago
2 months ago