CM2000

Modem seems to have stabilized my setup. I’ve been having issues with our Motorola MB8611 this is replacing. So far everything is staying connected and I’m no longer seeing modem resets multiple times a day with our xfinity internet. So far so good, will update in the future once I have more time with the device. This device also unlocked higher upload speeds for us, I have included a photo for reference. This is paired with an Orbi RBK963 system and is working flawlessly.

Great modem. My internet speed increased to what it should be after setting up this modem. Very easy to set up with my internet provider.

This modem worked great until the multi-gig function inexplicably stopped working after only a year and a half. Now instead of getting the 1000 Mbps I pay for, I am capped at 100 Mbps. I did not touch the thing the entire time, it just stopped working. I have tried replacing all cords, reset everything, and nothing has fixed the issue. Which made me look into updating the firmware and had me discover that Netgear is a scam. They expect you to pay extra for any amount of tech support. Meanwhile they claim they are unable to update the firmware. So I talk to my ISP (Mediacom), and they claim they are unable to update the firmware and it is the manufacturer who can do that. So back and forth I go between Mediacom and Netgear who both say they can't update anything and that the other should be able to. So here I am with wasted time, wasted money, and a $300 box that can't even put out a wireless signal on its own. This modem is too expensive to not even last 2 years at full functionality. Why does anything related to connecting to the internet have to be the most painful process in all of tech

The ISP (which will remain nameless), that I rented my Internet gateway from did not adhere to sound security protocol. I myself, as a cybersecurity professional with more than 10 years experience, am naturally paranoid about weak passwords. This particular ISP limits the variety of keyboard characters allowed for cable modem management passwords, making them easier to crack! In fact, on a few occasions, my passwords were changed without my consent. From that point forward I decided to buy my own cable modem that would allow me to choose the access passwords without character limitations. Now that it is up and running I am beyond happy. My desired security posture is now a reality, and my internet finally achieves 1gb downloads, better than the ISP's cable modem that was supposed to do the same thing. My network is tight security wise, and this Netgear Nighthawk CM2000 helped me realize that. Finally, I had to overcome one technical issue that I thought was generated by the CM2000. After registering my cable modem with Netgear, called tech support. Best dang support I've dealt with in a long time! From one geek to another, we were able to speak the same tech-ease and I learned more about my new CM2000 and the DOCSIS standard than I knew before the call. Found out that the CM2000 was not the culprit, so I called the ISP to handle it, problem resolved. The one setback for Netgear that I thought was serious enough to mention is that as far as firmware upgrades there seems to be tit-for-tat between Netgear and this particular ISP. Either group seems to point the finger at the other when it comes to whose responsibility it is to push out firmware upgrades. I hope, for customers' sake, that these two outfits work out their differences on this. Heavens forbid that there is a security vulnerability that requires a firmware upgrade! I shiver to think about that outcome. Other than that, I am very happy with my purchase. UPDATE (6/2025) It's been a few years since I pinned the above review of the CM2000. Now it's time for an upgrade from the CM2000 to the CM3000. This is what I've learned: The CM2000 performed honorably for the most part. However over time the status LED lights began to shut off one after the other. Today the only one that is still operational is the Online LED. I understand that there are others who've experienced the same malfunctioning LED issues as well. Other than that I am pleased with its performance, so much so that I am considering purchasing it's more mature cousin, the CM3000. The one BIG issue I have with this consumer-class cable modem is what seems to be the unwillingness of its manufacturer Netgear & my cable service provider Xfinity/Comcast to agree on WHO WILL PROVIDE THE FIRMWARE UPGRADES! This was the 800lb gorilla that otherwise would make the experience with this product a 9/10! Just as with the CM2000, Netgear advises users to access their cable service provider for the firmware upgrade for the CM3000. With both devices Xfinity does not have documentation on its website which gives instructions on upgrading the Nighthawk CM model firmware: https://www.xfinity.com/search?q=Netgear%20cm2000 . Similarly, Netgear support encourages users to contact their ISP for upgrades: https://kb.netgear.com/000036375/What-is-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router . Either way, if there is a need for a future firmware update anyone purchasing this item will risk ending up with an expensive paper weight if both the manufacturer and the ISP refuse to come together and resolve the issue. For this reason I am exploring other cable modem options, ones where firmware updates are available for ISP-approved devices.

Seemed pricey, but is fast to setup and works well for multiple devices.

This Netgear Nighthawk CM2000 cable internet modem is pure awesome. I quickly noticed a increase in both my speed and performance while using this unit. It's so very many light years above the Arris Surfboard S33 that I last had that it will never be funny again. The best perfect match for this unit that I have come across as you all see in photo is the Nighthawk BE19000 router, future proofing my purchase with Wifi 7. I am paying for internet speed of 1gbps, with that said, looking at the photo again you can see that I am getting every bit of my money worth and then some. Another thing that I like about the CM2000 is that it doesn't get hot like my Surfboard S33 was until it played out. The two Nighthawks look so beautiful together. With this setup came another change, that change was my eithernet cables, going from using the round ones to the flat. Awesome outcome. Like the old saying goes, you get what you pay for. I pulled out and these two devices with the flat cables put out. Giving me every single drop that I am paying for and you can not get better than that. And this is also why I never ever except gear from those I am buying my service from. You'll never get all that you are paying for, and one other thing, I never ever buy a modem that doubles as a router to.... this is never the way to go. For the best performance, these things were made to join forces and become that mighty force. And that's exactly what I have here now. The best part is yet to come and that's when Wifi 7 is in place, I'll already be ready for it with the BE19000 and the CM2000 having it's back. For those that's down playing these products, it's strictly because of something that "YOU" have going on, not because of these products. My first two routers were Netgear, so it's more than safe to say that I have only come back home. They are handling every single thing I am throwing at them. I recall the days when the play store would load when I open it, with these devices paired together, opening the play store now a days it's like it never went anywhere or was never closed. Now I don't see the word "Downloading", I see installing. If anything happens to this setup, I'm going to first cry and then re-buy.

Das Modem ist nicht für Deutschland vorgesehen und wurde bei mir auch nur mit dem US Netzteil ausgeliefert, konnte am Vodafone Anschluss nicht in Betrieb genommen werden.