This is Service Design Doing
Product ID: 270993874
📈Boosts customer-centric culture
📘Comprehensive service design guide
🛠️Hands-on facilitation & workshop methods
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🚀 Elevate your service game — design experiences that customers can’t stop talking about!
This is Service Design Doing is a 2018 paperback from O'Reilly Media that offers the first comprehensive, practical guide to implementing service design. It equips professionals with detailed facilitation techniques, workshop methods, and a consistent model to foster customer-centric cultures and improve service quality across organizations. Highly rated and ranked in UX, social media, and web design categories, it’s a must-have for managers aiming to embed design thinking into business success.
| Best Sellers Rank | #78,137 in Books ( See Top 100 in Books ) #17 in Social Media for Business #22 in Web Design #27 in User Experience & Website Usability |
| Customer Reviews | 4.7 out of 5 stars 568 Reviews |
J**L
Great book
Highly recommended book. The cover is very thin than usual paper back of Wiley books.
M**A
Excelente !
Para quem tem interesse em compreender o significado de design thinking de serviços esse é uma das principais literaturas !
L**E
The ultimate book on service design
I have already read it twice and I can't think of any other book more complete and practical than this one. It will definitely help Service design get more visible and gain impact on customer experience design and roll out. Thanks to the authors who did a fantastic job !
K**.
As advertised, with punctual delivery.
Arrived in good condition. Thank you!
R**R
Misprinted
Some pages are wrinkly. I first thought it was a second hand book. but if u look closely, u can see one of the pages is bigger than all the other pages. It must've been crumpled in the printing process. Interesting, but still dissapointing. Good read so far and would've otherwise been 5 stars.
M**N
Great insights into service design
I read this for a grad program I am in and it was a really great, easy read. Lots of examples, and call outs, but my favorite part are how they highlighted key points and did little mini reviews at the end of each chapter. Very helpful book.
Trustpilot
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