Plantronics Poly Edge E220 IP Desk Phone (Plantronics + Polycom) – Designed for use in Common Areas – 4-line Keys Supporting up to 16 Lines - Integrated Bluetooth for Mobile Phone and Headset Pairing

Product came in as ordered and on time

Works very well. Easy to setup and faster. Good product.

Firstly, the item didn't come with a power supply, so I had to wait while one showed up, but no biggie. The real problem is after only 15 months of barely any use (like 1 phone call a week!) this phone just made a horrible screaming noise, then died and won't power back on, so fully dead. THIS PHONE WAS JUNK!

The setup is really easy and users doesn’t need a training to start using it. Nice device for a small office

If you didn’t realize it doesn’t come with a plug at this point you’re taking out your not paying attention on this phone. I’ve got it set up with zoom and want to get another for my office.

Called Poly support who were clueless on how to setup this device. Seems that there is no manual available for this device - even for them. Not a single headset would pair with this phone, not even Voyager Focus 2, which is a Poly headset.

No wifi capability - needs to be connected to Ethernet cord. Also, the phone doesn’t come with a power cord. The power cord needs to be purchased separately and it’s an extra $15.

The hardware is as expected from a major manufacturer, and the features are expansive for something at this price point. There can be a catch... at least in regard to using Poly phones with Google Voice for Workspace. Google requires that the firmware is at a certain minimum: 8.1.4.1453. Unfortunately, the two phones we purchased (two different vendors) were shipped with 8.0.0.15602 firmware. When you follow the directions to onboard the phone and the firmware out of date the phone fails to "provision"... but nothing more. It is surprisingly difficult to update the firmware although, once done, it works well. BOL!

Have 3 and they're not adaptable to Google Voice. we update almost every week it works for couple of weeks then we start losing calls again where you pick up and you hear nothing we lost many calls on this system then we just bough and android cell phone.