WYBOT Osprey 300 Pro Cordless Robotic Pool Cleaner for In Ground Pools, Pool Vacuum Robot with Upgraded Triple-Motor, Intelligent Route Planning

I'm writing this 3 years from original order because this robot is the best purchase we have made for our pool. In three summers this robot has kept our pool super clean, charges quickly, easy to clean filter/compartment and has never once missed a spot in its path and hasn't slowed down with age. In comparison to others on the market, for the price its unbeatable. It does NOT climb walls, but we are in the pool enough that we scrub down the walls with a mitt, then the Wybot picks it all up anyway! As a result, we only have to hook up the "real" vacuum twice a year at open and close. It has made being a pool owner SO much easier.

Don’t buy! Terrible customer service when your product stops working under warranty! We purchased this items December 25, 2023. This is the second one we purchased in a 1.5 year span and all breaking for the same reason. Stops charging. Our product stopped working September 2025 and I contacted customer service in October to initiate the warranty process. It was a lot of back and forth asking me to do trouble shooting, understandable, and sending email requests of me. Response time was delayed and as the weeks went on into the holidays it became same more and more delayed. Finally not until January 20, 2025 I was offered a refurbished product. I responded asking of the integrity of the refurbished product and if it would be warranted and why not my product fixed or replaced with a new one. I got a rude and short reply that it’s not a lifetime warranty. On January 23, 2025 I responded saying ok what is the next step. With no response for some time. I sent another email February 6 and then again February 17th asking why there was no response on the next step. I got a response February 18th saying I was now out of my 1 year warranty and they would not help me and sorry for the delayed response as they have been busy with a high number of requests (probably because the products stop working). The customer care team didn’t even offer the replacement until January 20th. Delay tactics to honor the warranty by slow response to email seems used. I did respond stating I initiated the warranty well before the 1 year period and would like to speak to a manager. Considering the customer care so far I am guessing I am out a pool robot cleaner and a manager won’t honor it. Don’t buy from them, the product breaks and the customer care is even worse.

Update 9/12/2023: I am changing my star rating to 4 stars because of the outstanding customer service. After my first WYBOT quit working and I purchased a different one to replace it, the company reached out to me and gave me a $40 refund for the time and trouble of the first robot failure. I was very pleased with this because it made me feel the company was concerned with providing a quality product. The WYBOT 2023 continues to to a great job as of this writing. I'll post an update in the future to say if it has continued to preform. At this point I would recommend giving a Wybot robotic pool vacuum a try. Update: I purchased a WYBOT 2023 to replace the WYBOT Osprey when it quit working. The 2023 is working very well in my above ground pool. It cleans well and is pretty easy to manage when removing from the pool (the WYBOT Osprey 300 was very heavy). I have only used it twice at this point so I hope it keeps working and cleaning this well for a long time to come. This is the second robot pool vacuum I have tried. The first was the Aiper Segull SE. It cleaned well when it moved around the pool but the small wheels enabled it to get stuck easily. The WYBOT did not get stuck. It had good suction. It moved very quickly around the bottom of the pool so fast it didn't pick up everything but it did an OK job. It was very heavy to lift out of the pool when it was full of water. I would have kept this robot but it quit working after 3 weeks. I called and was told it was either the charger or the battery. I decided to return it since I'm not so sure another one would last any longer.

This was purchased because the motorized cleaner attached to my in-ground pool’s intake hose did a poor job of covering more than 20% of the pool’s floor and it was taking a lot of my time to make the necessary adjustments each day to clean the pool floor—this included brushing all the dirt into the area the cleaner is happiest. This Wybot, on the other hand, is just ingenious: There are no motors on the wheels of the Wybot to move it about , which obviously reduces costs. Instead, the vacuum intake from the center bottom of the Wybot draws in the dirty water, and traps the dirt behind a screen. Then the cleaned water is forced out of one of two, gated portals (one center front, the other center back). That water being pushed out forces the robot to be propelled across the pool floor. It goes for 10-15 seconds, then the opposite side portal gets the outflow and the robot is pushed in the other direction. This will go on for 90 min to 2 hours, with the pathway completely random, but with the entire bottom of the pool cleaned in the time it takes to exhaust the battery. Just hoist out the vacuum by the handle floating on the pool surface, take the bottom off and rinse the (considerable) collected dirt from the tray, and connect the battery in the robot to power to recharge it. This feels like it would be great for an above ground pool since it doesn’t clean the rounded transitions between the pool floor and side walls. It is not sophisticated electronics, but it is surprisingly effective at a low cost. As long as you don’t expect Roomba-level logic in an underwater vacuum, you should be very happy with this.