DELLA Vario Series 18000 BTU Wifi Mini Split AC, Work with Alexa 21 SEER2 Cools Up to 1000 Sq.Ft, Energy Efficient 230V Ductless Inverter System with 1.5 Ton Pre-Charged Heat Pump & 16.4ft Kit

Works like a charm. The installer came and it was a quick easy install. It is so quite can’t even hear it running. Hope it will last for many years.

Works amazing for my 20x25 garage. Fairly easy to DIY install.

I bought this DELLA 18,000 BTU mini-split to cool my incredibly hot 200 ft² living room. It's on the southeast corner of my house in Tucson AZ, in direct sunlight from dawn to dusk. In summer, the sun and the 105°-110° air temperatures combine to heat the ceiling and inside walls close to 100°F every clear day. An otherwise excellent 12K BTU portable unit had proven woefully inadequate to handle the massive thermal loads on this room, so it now refrigerates my well-shaded 100 ft° bedroom. This unit works GREAT. It kept this room in the low 70s during the day, and got it to the 60s at night as the walls cooled down. The outdoor unit is so quiet I can't hear it through our old leaky windows, and the indoor unit provides just the right level of white noise for an afternoon nap... until it started making louder noises. That brings us to... 5-star support! The indoor unit started making noise at low & high fan speeds. My handyman, who had recommended and installed this, diagnosed the problem as a bad fan and urged me to contact the company. He has installed many of these units, and the company provided quick and effective support. He told me that the company would send me a replacement indoor unit. They responded immediately to my support request. I sent them videos of the noisy unit as requested. They immediately agreed to replace it, and requested the serial number of the faulty unit (an entirely reasonable request). I replied that I'm disabled, so it would take me a few days for someone to come over here and get the serial number for me. I assumed they would not ship the replacement until I provided the serial number, and that was fine with me... The seller shipped the replacement indoor unit right after I told them I couldn't get the serial number. It arrived today! My unit still worked, and it's much cooler right now, so my situation was not an emergency. If the unit had become inoperative in the summer, every day without AC would have been Hellish... and such prompt service would be potentially life-saving. I highly recommend this mini-split, and I highly recommend this seller. Is there a way to give them SIX stars?

It’s great machine is not for DIY is more for professional specially if you will put it from scratch with no power in Vicinity available. Heat is good Customer service quick and easy via text and photos

I love it for my garage shop. Here In Colorado I needed both heating and cooling. Installed it myself - manageable if you do your research and buy some tools, but not that easy. Anyway. It has one major negative. The iconification of the remote is wildly confusing and I never had any idea what I was doing with it. I had to have chat gpt make a refence card that I taped to the post I have the remote attached to.

The unit and assembly instructions come perfectly organized, packaged, and all easy to follow. The customer service I received was the most outstanding thing, their team answered all my questions, solved my problem, and didn’t give me any issues even when I messed up. I trust the product and seller, and will be a returning customer.

Confusing remote. app and remote do not sync. App loses communication with the unit periodically. Heat function didn't work at all, cooling function worked for one season and then stopped working.

I bought and installed 2 of the 18000 btu in the last 8 months on my double wide 1800 sqf that I am remodeling little by little. What an improvement! So silent! So efficient! So easy of operating. For the last 10+ years, we have been using windows AC units and radiant heaters after our central heat and air system broke. The suffering is over. We are saving $100 a month on the power bill and enjoying ourselves inside now. Our Great Pyrenees friends are enjoying the AC's too during the scorching hot summer days. They are pretty easy to install. Follow the instructions on the book and watch some videos on YouTube. On the second install, I made an electrical mistake as I wanted to save some space on my breaker box by using a single pole split breaker. I am only a landscaper by the way. No problem! I called the technical support number and a very nice tech called me back after just a few hours and figured it out by phone within 5 minutes. They are from California, so don't call them at 8am eastern like I did and wonder why nobody is picking up the phone.🙄 It is all great! We just keep it simple by using the remotes. I love the delay timer option. Now that the weather is cooling down (80's max), I set the timer so it doesn't come ON automatically before 12 pm. By the time the girls come from school, 75°f is back as set. GREAT PRODUCT, GREAT TECHNICAL SUPPORT