eufy Baby Spaceview Pro Baby Monitor

UPDATE (9/7/22):Eufy's customer service was quick to respond via email and, after I described the issues we were having and attempts we took to correct them, quickly sent us a new replacement monitor. I was on the fence whether to give this updated review five stars considering the issues that we experienced with our original monitor, but we really do love this product and I'm a sucker for great customer service. I still believe it is one of the best baby monitor options on the market, and I'm hopeful that this replacement monitor will last for years to come. If it doesn't, I'll come back with another update.ORIGINAL REVIEW:We've had this baby monitor for about 6 months and, up until recently, absolutely loved it. The sound and picture quality are great, even in low light. The wireless connection has great range and it HAD great battery life. Unfortunately, over the past few weeks it has started shutting down without warning, even while plugged in. No alerts, no beeps, it just dies silently in the middle of the night. What good is a baby monitor that you can't trust because it randomly stops working while you are asleep?This is apparently a common problem. There is a small reset button that, when pressed, will fix whatever software/firmware glitch is causing the excessive battery drain. Unfortunately, it is a temporary fix. We have had reset our unit now twice now over the last week. I will update this review once I am able to speak with someone from Eufy customer support.

I wanted to love this monitor. I thought I’d found THE ONE. If you are in the market for a monitor sadly this isn’t the one for you. Trust me. I am so completely disappointed in this product and company for continuing to sell an item this faulty. I wanted to love this monitor so much that I really tested my patience here and went through 4 different Eufy monitors. No joke. Four. In a matter of 2 months. My favorite feature about this monitor was the VOX feature. I have found that not a lot of monitors in the market have this feature. As a light sleeper the monitor goes idle, no background noise, and with VOX an alarm goes off as soon as my baby started making noises. As a parent of a newborn I got great sleep because of this feature. The first one worked wonderfully in the beginning but then the alarm started going off ALL the time even when baby was sleeping. It seemed to go off at any noise like his sound machine, bass from our tv in another room, lawn mower.. everything. That’s when I exchanged for a new one. The next 3 wouldn’t hold a charge at all. I’d plug them in and the battery would never get full again. Even while plugged the monitor would no longer stay on. At the third monitor I called Eufy and told them the situation. They quickly replaced it and that’s how I got to try a fourth monitor. Their customer service was great, responsive, & understanding but even the replacement didn’t work.Eufy, I’m not sure why you continue to offer this product. You should really consider pulling it from all retail stores because it’s clear something went wrong at manufacturing this product. No parent of a newborn should have to deal with a defective product like this. Not only are we sleep deprived but we don’t have time to go back and forth with a product that is known to not work properly. Please consider discontinuing the sales of this item & working on a new manufacturing of the battery on your monitors because the ones on shelves are duds. All of them.Steer clear of this item. Don’t consider it unless you want a headache and to spend what little free time you do have returning or exchanging this monitor.

*updated*Customer service reached out and we’re very friendly with communicating with me and making this order right. They did send me a full replacement. The new camera and monitor work amazing and the quality of the video is much more clear as well! Battery last a long time with the new monitor. Very pleased with the replacement and the customer service reps with the company!A little disappointed as our monitor is not the same as the one in the pictures. My cousin has this monitor and camera and his monitor matches the one in the pictures but ours seems to be an older model for whatever reason. The monitor also does not hold a charge. We only leave in on for a few hours at a time and turn it off but even with that we are charging almost every night which is frustrating.

I purchased this in Fall of 2021 and purchased a second camera a few months later. This set-up worked fine for about a year, then I had problems with charging the console. The light would blink on and off and the only way I could get it to charge was to face it screen down? A few months later I received 'firmware' updates that lo and behold only work if you have a non-Apple Device. I do not want to use my job or my friends' Windows or Linux devices to manage the update so... Lucky Me, I am out of luck...now I have a non-working baby monitor and 2 working cameras.This is disappointing - the whole point me of investing in this Eufy system was to have the baby monitor from infant-hood to toddler-hood.When my kid was sick with a fever and cold I wanted the reassurance of seeing my baby at night and seeing him breathe - I lost that reassurance once this monitor broke.At night I still reach out for the baby monitor out of habit to check on my kid, and each time I'm reminded that this Eufy monitor is a now a brick. Sometimes I try it just to see if it will randomly turn on, and sometimes it does. I keep thinking it will 'just work' the way it did...I am disappointed in the Eufy Brand - I trusted Eufy to help me keep an eye on my kid and when I needed it. Now, I need to invest in a different baby monitoring system because my child will soon be ready for a toddler bed.When it worked, I would have said great system for monitoring your kid but now I'd say:Parents -- do not get this system if you plan on using it for over a year and do not have an easy way to update the firmware.