Samsung Galaxy S21 Ultra 5G, US Version, 128GB, Phantom Black - Unlocked (Renewed)

This Samsung Galaxy S21 5G has been a great purchase. The phone works perfectly, runs fast, and is very easy to use. The screen quality is excellent, with bright colors and sharp resolution. The camera takes clear and detailed photos, and the battery lasts well throughout the day with normal use. Even though it is a renewed phone, it arrived in very good condition and looks almost like new. For the price, this is an excellent value. I am very satisfied with this phone and would definitely recommend it.

I ordered it on Sept 20th at $339 plus shipping of ~$34 and Morocco VAT of ~$80, so totally I paid $449. Delivery was very good. I saw it was shipped on the 25th. On the 30th, I received an SMS from DHL saying they planned delivery on Oct. 3rd, but on the same day I got an email asking for copy of national ID and content description for clearing customs. I am not a Morocco residents nor citizen, so I sent my foreign passport instead. On the 3rd, Amazon tracking info said clearing custom was delayed as additional documents were needed. So I called DHL, and the rep said it would be delivered on the 4th instead. On the 4th, I saw a newly posted message about delay on Amazon tracking. I called DHL various times but couldn't get to anyone. I then sent an inquiry by email and get a response shortly saying it was being taking care of. Then late afternoon, I got the package. Upon arriving, the seal of the packing had an opening large enough to put in a hand but not for getting the phone out, so I didn't complain. Unpacked, the inner packing of the phone was in excellent condition, very much like the original packing but had no Samsung marking, rather, it had a marking of "amazonrenewed". There was a film covering the screen, like on a new phone. The phone appeared in excellent condition, only had a small scratch at the back when I looked in detail, and a hair of scratch on the screen that is only visible under bright light and in a particular angle. I tried but couldn't turn on the phone - there was no response. The box also included a USB-C cable and a cheap non-Samsung charger made in China. I used my own Samsung Charger to charge the phone. After plugged in, it showed the battery was at 0. So I let it charge to full. After started, it turned out fully unlocked. My Morocco sim card works with 4G. The phone's software looked already reset, but I reset it myself anyhow. Then updated to the latest system with Android 12, and loaded many apps I need. During about the first week, the battery appeared quite poor. With medium usage it lasted about a day. I tried all necessary settings to conserve battery, but it didn't seem to help much. These couple days, it becomes much better, lasting about 45 hours. I read it was likely due to some AI processes either from Android 12 or Samsung doing the learning work at first. But it's pretty bad the phone doesn't show any info. I would say I am very happy with the phone. And this is after having a terrible experience in the past with Samsung. The last Samsung phone I had was S7 Edge bought in Thailand (I am a traveler), new at a Samsung store for perhaps ~$800. I actually wanted the normal S7 (without the "edge"), but it was out of stock then. I never liked the "edge", it was a silly design in my mind. The phone worked well initially, but in the coming couple of years I had a terrible experience. About 5 months later when I was in Vietnam, the screen started to show shaded bands across. As I was wondering how or if I should return to Thailand to get the phone serviced, the bands disappeared after a month. Then about another 7 months later when I was in Azerbaijan, the phone couldn't start after I did a system update. So I couldn't use the phone for a couple weeks until I reached Tbilisi in Georgia when I had someone flashed it. About a year later, it died on me again when I was in Morocco. I had someone re-flashed it, but it was not successful. About 1 month later I reached the city of Fes where there is a Samsung service center. After checking, they said there was something wrong with the motherboard. Very shocking! I've never had such problem in my life with all the phones and computers, cheap or dear, and this was a flagship! So eventually, I sold it to a local repair shop for $200, for which they said they only needed the screen. That was end of 2017. So I never bought a Samsung again, and would definitely not buy one at the full price. I admit the S series is not worthless. At least, I like the camera. But I never had a chance to buy one at a largely reduced price (I won't buy from just any second-hand sellers). So now, the Amazon reviewed phone with some warranty got me interested. Yes, I have some risk, but to me with the past experience, the risk is not much higher than getting a new phone from Samsung, plus, I am putting in a much lower bet now.

Nothing but problems from the beginning. I do a lot of phone repairs so I figured even if there are issues with it being "renewed", I can fix them myself. I was very wrong. Out of the box, the screen wouldn't work correctly while charging. It would randomly touch or swipe until you unplug it. I opened it up and replaced the charging port hoping that would fix it but no. While it was open, I saw that over half the screws inside were missing or in the wrong place. But the most concerning part: one screw had come loose and was pushing against the battery! It was already inflating so I replaced the battery right then and there. Another issue: the screen would occasionally become covered in static for a few frames during use. Due to this issue and the charging issue, I though maybe a replacement screen would fix both. It did not, and that turned out to be yet another waste of money into this endless pit of a device. Every single part in the phone is terrible. The aftermarket cameras are worthless, the motherboard is horribly glitchy and slow, the speakers sound awful, the original screen was terrible, and the antennae are constantly losing connection (eventually I was no longer able to receive calls at all!). Less than a year into ownership this phone is going into the garbage. I should've gotten a new A-series phone instead of this.

Still have this phone and runs great. Lots of space and easy to set up.

Item was promptly shipped and arrived in good order. Packaging was acceptable. The phone was not in "excellent" condition as described - it had minor scratches on the case. Screen is damage free and it works well. Battery life is as expected for a phone of this vintage. Once enclosed in a case the superficial scratches to the case were no longer visible.

This is my first time buying a cell phone from Amazon. I onky ever purchased directly through my carrier. I am 100% satisfied with this purchase. I will never buy strait from a carrier again. This cell phone arrived and looks brand new. The delivery eta was on par. Not one blemishes on this cell phone. The purple color is so pretty. It was so easy to activate/set up. I recommend this seller and this phone.

I received a sim locked device that needs MCK lock and doesn't support any sim card. Very disappointed after long delivery time

Works well..👏

Came with a charger and a cable. Also a pin for sim card. It has scratches at the back and the side edges as expected. However, the screen was clear and all features worked well. The battery is not perfect, but mine lasts about a day so I think it's fine. Compared to the price, it was worth it. It was given with a screen protector attached which was not for this model (the size of it was bigger than the phone). And it was better than nothing, but I suggest to buy a screen protector if you are looking for.

Llevaba tiempo queriendo comprarme un samsung gama alta, tenia un s10 que ya se me estaba quedando corto en el tema de actualizaciones y eso. Encontre estos reacondicionados y pues no soy muy de escribir opiniones de los productos que compro pero como este telefono en sus comentarios no encontre información importante aqui dejare lo que le hubiese gustado a mi encontrar antes de comprar el telefono. 1. El telefono obviamente vino en caja generica, bien protegido, su factura y sello de la empresa que lo vende (Que hay que guardar estas 3 cosas por si se requiere reembolso) 2. Trae un cargador, obvio no original pero si se ve de muy buena calidad, incluso es de carga rapida, al menos el que me llegó a mi (Cabe aclarar que yo pedi el color rosado) 3. Llegó como nuevo, este me lo vendes en una caja samsung y dudo que sea reacondicionado, la verdad está hermoso y tiene CERO defectos. 4. Viene con el procesador Snapdragon 888, lo veo muy bien es mucho mejor que el Exynos 5. El telefono me llego hoy 13 de junio, un eia antes de lo que mencionaba Amazon, son puntos extra, pero como no llevo ni un día utilizandolo pues si algo sale mal vendre a editar esta opinión. 6. Si agarró señal de una, soy de TELCEL e incluso funcionó el 5G. Espero les haya sido de ayuda... A mi me hubiese gustado saber esas cosas antes de comprae aunque hasta ahora no me arrepiento pero si fue bajo mi propio riesgo

The phone is decent enough. I find the battery life only performing quite well under the battery saver mode, where I can go about a day and a half without needing a charge. Otherwise, it needs to be charged daily. The face recognition only works 1/3 of the time, the fingerprint works about 2/3 of the time, leaving me often opting for pin. Other than that the camera is quite nice; its more saturated compared to other phones including some of the newer apple cameras. I find the saturation pleasing and makes all my photos look like they've already been edited compared to my peers to have better contrast and vibrance. I bought a re-furbished version, while it claimed it would arrive in decent-good quality it was actually in perfect condition. I don't think it was the original box, but every piece was there and the phone had no issues or scratches. Very good deal.