Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities (Perfect Phrases)

Very practical book, easy to read. I have used some of the phrases at work, which given me the confidence that I can deal with tricky personalities.

I have had the misfortune to work with some utter bitches that were dreadful at their job but seemed to get on and pass their nasty comments off as 'humour'. Id have like nothing more than to have a quiet word but bosses see the reaction well they see what they want to see because often theyre useless too! This is a handy tool and ive found it useful because punching someone in the face is apparently not the right course of action 😂

I found this book helpful with some great phrases I can use in the future well worth the money thanks.

I've read of few books in this area. This book is full of common sense phrases to use with difficult situations, but am I going to remember them all? ... not really. If you are the types of person who can remember hundreds of phrases - the buy this book. For me though - this book doesn't really get to the root of why conflicts happen and how to solve them. I've read a couple of other books that have simple easy to remember theories that once you have read them give tips on how to recognise the different types of difficult people and how to handle them.

5 star

Recommended ! Lots of ah hah moments

I highly recommend this book for all the wannabe corporate speakers out there. I've heard so much of this over the years: "Moving forward" blah blah blah. Don't the "bosses" realise the ridiculousness of such phrases yet? (How we laugh) Page 47 however, is absolutely brilliant on How To Confront The Bully Boss eg starter phrase #1: (You say to your bully boss) "Comments like that are unproductive and do nothing but create bad feelings". If I ever hear anyone use that phrase at work I won't be able to contain myself! *dabs eyes* On the humorous basis, I'd give this 5 stars ;o)

The books does what it says on the tin. It gives advice on the choice of words when dealing with difficult situations. It pays to know yourself and your own personality and biases when dealing with others. But the advice can be tested and used a step at a time. I will try some that interest me.