uAttend BN6500 Biometric Fingerprint Time Clock System for Small Business with WiFi and Cloud-Based Employee Timecards

I just ordered this from Amazon with ALOT of hesitancy. I read the reviews and became more concerned about my ability to get this item up and running. Knowing Amazons return policies I decided I would give it a try. When I first received the item it was well packaged and seemed fairly easy to install, but I was nervous with the posts I have read before. I got it started surprisingly quick but ran into a snag in syncing with my system, so i made the dreaded call to the supposedly terrible customer service. Within minutes I had a live English Speaking American on the phone that found and walked me through my problem is about 3 minutes. Man that was terrible (Not Really it was very pleasant) Next I synced the finger prints of my 10 employees into the pad. Easy and Painless. I downloaded the app on my phone and Now I can see who is in, who is out, what my current spend is at the push of a button on my phone. My employees can clock in on their phone with GPS coordinate and clock in on their computers when working from home. I have to be honest. I LOVE THIS SYSTEM. Exactly what I am looking for. Dont always believe the haters that have no business using technology anyway. Very easy, Very Clean, Great customer service, Reasonable monthly fee.

Does not read fingerprints well. Lots of issues with missed times and unrecognizable fingerprints. Went with different system. Payroll program worked.

I’ve bought over 10 of these for my business. And I found the best price here. However, even though they say new, it would appear that some may be refurbished. I say this because after removing yhr protective film on 2 of them, you can clearly see some scratches and wear on a corner or two. But outside of that they worked perfectly fine and because of the savings I was more than satisfied

The customer service at uAttend is absolutely AMAZING. I cannot recommend them highly enough. Any issue I have, I chat with them... if the chat isn't getting us anywhere, they call you immediately. They can also log into your computer for you and fix it if you're having problems. Again, an amazing product. This one is wifi so it can be hidden in the office and not by our modem (Which is where customers would see it) and the wifi in our restaurant is TERRIBLE, but it still manages to work perfectly. Thank you!

in this day and age when you say WiFi it is no brainier, search for the SSD and click yes then enter the password and you are good to go. Hmmm.. not this thing. to start this device does not allow you to enter numbers as part of the password. so lets say your current password on the router has a number then you will have to wipe it and enter a different password on the router. if you don't have access to your router like the customer who left the main negative review on this item then you might as well return it. luckily that was no issue for me. i changed the password and now it connects but it cant go online. i changed the "Authentication Method" to everything known to mankind.. nope. i ended up activating via the LAN option which seem yo work fine. menus are translated from a different language to English.... "Chinese" if i have guess but still okay to use. i would give this clock 2 stars but i went with one because of the amount of frustration i went though trying to get this thing to with wifi. oh, also by the way since i didn't know that when i bought it. you have to sign up for an account and pay an average of $2 per employee per month to get this thing to work. the more clocks you have the more money you pay.

Takes some time to set everything up, but once everyone gets the knack of using their fingerprint it works great!! In the long run it saves lots of time and should reduce errors. I am using it w/WiFi, and no problems at all. I would recommend this for small to medium size businesses.

First off, I haven't received the time clock itself yet but we have setup all 60+ employees and tried a soft introduction. Findings so far are mostly that the software lacks a lot of proper implementation of features. * vacation administration is very basic. Eventhough employees can be assigned to shifts and departments with fixed work days and times, the vacation requests don't consider any of this. We are closed on Sundays, yet if an employee requests 3 weeks vacation, we need to manually set all Sundays to 0 work hours. Supervisor or administrator can't change it for the employee. * administrator and supervisor users are not considered employees and need seperate accounts to have their hours registered. Since email addresses are unique in the system, admin and supervisors need to setup up additional email addresses to get their own timecard or other data. * users can't change their basic personal data themselves (address, password etc) * geolocation for smartphone punches and many other location based data are only based on USA. There's no option to change addresses of employees to outside the USA and the geolocation for punches is useless outside the USA. * shift and/or manpower scheduling are totally underdeveloped and so not intuitive it's useless. You can assign shifts to employees but for a schedule you still need to assign every employee every single day. There r no templates or any intelligence to make it easier to use. * tip system is as underdeveloped. It's there but so basic and so many daily adjustments to be entered, it's useless. * certain features in the web portal are terribly slow to even open.. Customer support is very quick, friendly and decent. Big plus there. It's just too bad they can't make a Toyota out of this limping tricycle. Hopefully the time clocks will at least be able to keep track of the actual work hours and with the (not customizable) reports, we will try to create a somehow workable solution for our restaurant. Tech support did take note of my recommendations and they might consider implementing some of them of enough customers request the same items. Considering this software seems to have a few more customers already, I honestly can't believe they never received the same feedback I gave them. The above mentioned missing features are as far as I can see it, issues for any of their customers with more than 2 employees. I'll update when the hardware arrives... ======================================== We received the punch clocks. The system seems to be able to let employees punch, the data itself is not useable for payrol or scheduling, so simply export that data and import it in our own systems where we can clean up the data and make it useful. uAttend still seems like its very underdeveloped software but since the timeclocks only work with uattend, we will find ways to compensate for the lack of intelligence in the software.. The monthly subscription seems rather high for the system they offer..

Works great keeps track of all my employees without any issue easy to set up and get started

Returned. Why? Because it’s another grift with a subscription service! There is zero need for a time clock to use a subscription, and you can’t set it up without one. It’s just another blatant cash grab. Gross!

I recommend this!!

I don't like any subscription I will return its too expensive to pay subscription on top of that I want to control my time by myself