iRobot Roomba Combo 10 Max Robot Vacuum and Mop + AutoWash Dock (x0850) - Multi-Functional Base, Refills Bin, Washes & Dries It's Mop Pad, Self-Emptying, Auto-Retract Mop Pad, Avoids Obstacles

This could be a transformative product. It vacuums and mops - not as well as manual vacuuming and mopping, but really quite well, and it does while you're at work. With two dogs and a large ground floor, it was a god-send. For six months. Then it started having issues. We stepped up our maintenance of the robot, reduced the demands on it, but it began to fail to finish jobs frequently. It would text that it was out of battery 6 feet from the charging station after having completed a third of the job. So we bought new brushes and new pads and further reduced the amount of the house we were asking it to clean. It did not help. Over time, the robot was able to cover less and less, and in the last three months, it only finishes about 1 job in four tries, and almost never finishes the big job of the whole ground floor. Then it developed issues with the dirty water tank. I spent two hours on chat (getting cut off once) and IRobot finally determined it was a faulty tank (8 months of ownership). They sent a new tank. I replaced it, and the robot worked. Twice. Now it tells me it has a bin error. I spent another hour on chat to determine that it is probably a faulty bin, which they don't have in stock, but they will replace when they can. But they can't troubleshoot the battery issue until the (not in stock) bin is replaced, so I am looking at another month or more of no robot. And that's IF they can figure out why the robot can't make it back to base before its battery runs out once I have the bin. I predict that they will not, so there will be another wait. Meanwhile, I have a $700 doorstop and dirty floors. The history on the unit available to me through the app tells me that the robot finishes 1 job in every 4 that it starts over the last three moths. I am now entering my 10th month of ownership, and I think it's only worked well for six of them. Hours of time troubleshooting on my own or waiting on support. An absolute waste of money. Hopefully someone will make a product that actually does what this one promises to do, but don't waste your money on this one.

I bought my combo 10 max in January (10 months ago) and love it! This was an expensive purchase for sure. But we did save a little by getting it on Amazon instead of a box store. The mapping is the best I have ever experienced (this is my 4th Roomba upgrade). The vacuum is more than sufficient, and the mopping beats all previous models, including the early stand alone Roomba mop. This is a very high quality combo cleaning tool. Mine operates almost daily in one room or another. For the first month or two I had it set to clean everything every day. I backed it down to a couple rooms every other day. More for the machines ability to finish the job and go to bed rather than run all day between recharging. This is not designed to be an industrial machine. It is designed to do light cleaning and mopping. It is for day to day task in average conditions. It’s not going to deep-clean your 12 year old matted down carpeting. It will clean the dirt and even mud a kid or dog may drag in, but it’s gonna struggle if you have 3 pets and 6 kids, or if you never clean up after yourself. I read all the reviews and really do understand that some people have bad experiences. Likewise, I read into them a bit and suspect that some reviews probably generated from either abuse or an inability to follow instructions. Bad reviews become an easy out for people to cover for their inability to accept the reality that they just did it wrong, or broke it. It is also contagious, when they see a bad review they echo it to assure themselves that they must be right. Overall, the technology in this machine is top of the line, but it is made by humans, so it is always going to have processes that could be better. I personally wish the battery would last a little longer, but when it gets low, the machine recharges itself and goes back to work. I have never had to deal with customer service for a bad machine or problem, so I cannot say if customer service is good or bad.

Bought it. Tried to love it as we loved so much our old iRobot vacuum. This is the worst of the worst. It is constantly stuck everywhere. It never learns. It vacuums it's own water, creating mold inside of it and needs constant/daily care to be able to work. The lights needs to be on in your rooms for this to work. Yes, you read correctly, it cannot see in the dark.

So far so good.

Was excited to get this to save me some time, cleans poorly and constantly gets clogged with pet hair that never makes it into the dry pickup bin. If we do send this out to clean I have to clean it and touch up the floor so jay as well not use it. Very happy with my other roomba products but stay away from this. Would give it a 0 if I could.

We bought this Combo 10 Max as an upgrade so we can relocate our S9+ to the upstairs, where it's all carpet. Honestly, we enjoyed having it, for about 2 weeks, that is. Within the first week, it operated phenomenally, vacuuming and mopping the room where needed, automatically detecting stains or buildups on the kitchen floor, running all the schedules and automations so we don't have to even think about it. Then week 2 comes, and we start noticing that sometimes in the app, it shows the job was not completed. At first, it's just that cleaning cannot resume due to the bin being full, which is a known issue to us because pet hair is not playing nice with the filter system of the robot, and we had the same issue with our S9+. It still worked for the most part, surprisingly requiring very little attention except for the occasional need to manually empty the bin. Heading into week 3, and all hell broke loose. Every single job will be interrupted by the robot showing an error message. Sometimes it cannot relocalize, sometimes it will spend 2 hours roaming in the house trying to find a way going back to the dock, sometimes it stops in the middle of the room with nothing surrounding it and says it's stuck, sometimes it doesn't even start the scheduled job, sometimes it will clean the same room 4 times and still tries to go back to the same spot. Manually starting a job doesn't fare any better chance either; it will run into whatever issues above within the first 10 minutes. We've chatted with iRobot service reps, googled all error codes (if there's one to begin with), sifted through Reddit trying to find anyone who encountered the same issue, and all came up empty. Even their own rep cannot tell us what's going on other than saying "we don't have any documents regarding these types of random issues." So now we're left with a very expensive cleaning slot machine, my wife's saying is "push the start button and see if we score today. " Until iRobot came up with a fix for either their mapping algorithm or cleaning and localization logic, I cannot recommend this product. The $500 entry models will get the job done in the same way and faster.

It does not map out the floor very well - just does a small section. The cleaning is very weak. Battery life is maybe 20 minutes. Needs a lot of work. Bought three, one doesn't work