If the device does not power on or stops working shortly after use, please follow these steps

Please check the charging cable connection and use a 5V/1A charger. A red indicator light will be on when charging. For the first charge or after prolonged storage, please charge the device continuously for at least 1 hour before turning on.

If the card cannot be recognized

If you cannot read the card content, please gently wipe the card with a clean, soft cloth to remove dirt and dust. Minor scratches usually will not affect use, but if the scratches are severe, please contact after-sales service for replacement.

If the device cannot charge, please follow these steps

Please check the charging port for foreign objects or damage. Clean or repair if necessary. Second, check if the charging cable connection is normal and use a 5V/1A charger. If it doesn't work, please contact for a replacement.

If you experience no sound, intermittent audio, or volume that cannot be adjusted

Please check if the volume setting is appropriate. Remove any obstructions from the speaker. If the problem persists, please contact for speaker repair or replacement.

ASIN	B0CRYJB6GK
Age Range (Description)	Kid
Batteries Included	Yes
Batteries Required?	Yes
Customer Reviews	4.5 4.5 out of 5 stars (4,001)
Date First Available	April 16, 2025
Item model number	KPJ01
Manufacturer Maximum Age	48.0
Manufacturer Minimum Age (MONTHS)	12.0
Manufacturer recommended age	12 months - 4 years
Material Type(s)	Plastic
Model Number	KPJ01
Number of Game Players	1
Number of Pieces	1
Product Dimensions	18L x 5.3W cm
School type	Preschool
Target Gender	Unisex
UPC	714955910177

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