Hot & Cold Drinking Chocolate System - The ALL-NEW Velvetiser from Hotel Chocolat - Kit includes hot chocolate maker, 10 serving taster box, mug and glass - Chalk Edition

I have only used this for hot chocolate but I love it much better than the original velvetisser because it actually makes the chocolate hotter. It’s a breeze to clean and it just looks nice. It makes the chocolate nice and creamy. The on and off switch is easy to use and it is very quiet. It makes the perfect size cup. It may be a little costly but for me the taste and ease make it worth the price.

The Hotel Chocolat Hot & Cold Drinking System has completely transformed the way I enjoy chocolate drinks at home. Whether I’m in the mood for a rich, indulgent hot chocolate or a smooth, refreshing iced version, this machine delivers perfection every single time. The chocolate melts beautifully, creating a velvety, café-quality drink that tastes luxurious and authentic—not overly sweet, not artificial, just pure chocolate goodness. I love how quick and easy it is to use, and the sleek design looks gorgeous on the counter. What truly sets it apart is the versatility. One machine gives you cozy winter-worthy hot drinks and refreshing cold treats for warmer days. Every flavor I’ve tried so far—from classic cocoa to vanilla-white—has been exceptional. If you’re a chocolate lover or just want to elevate your at-home drinks, this is absolutely worth it. Five stars without hesitation

The best hot chocolate maker just my opinion. It really is great

10/10. This is a treat and something I know I'll use until it breaks! Favorite flavor so far is the 70% hot mix.

Works perfectly. I use Ghirardelli dark cocoa to make hot chocolate and it comes out perfectly blended and at the right temp to enjoy right away.

I purchased this Velvetiser because of its reviews. It looks like a solid build and the chocolate kit is good quality. Unfortunately for me, the Velvetiser unit is stained. I tried gentle soap, warm water, warm towel, microfiber towel, and unfortunately nothing works. The stain won't go away no matter what I do. Shame! Another problem is I think I got a defective unit because every time I try making hot drink, half of the chocolate nibs are always there (lid on of course). They never completely dissolve with this unit even after the unit turns off on its own and I wait for an additional minute before serving. I really want to love this unit but I just can't considering these problems. I can't return the unit because shipping cost is almost the same as the value I paid for the system. To add insult to injury, out of excitement I also spent another $170 buying all of their chocolate variations. Now I don't have a reliable unit to taste all these delicious drinks. Bummer!

Great buy.. The drinks are simply delicious. Easy to use

I wanted to love this machine, but unfortunately I received two units with the exact same defect, including a replacement. On both machines, when turning the control knob to hot (red) or cold (blue), the light would briefly flash for less than a second and then turn off immediately. The whisk never engaged and the machine would not start. After extensive troubleshooting, I discovered the unit would only operate if downward pressure was applied to the control knob while turning it. Without pressure, the machine shuts off immediately. This points to a faulty internal pressure or safety sensor in the control mechanism, not a user setup issue. The jug, whisk, and lid were assembled correctly, and the issue occurred on two separate machines, suggesting a manufacturing or batch defect. When it briefly works, the design is nice, but a product at this price point should not require pressing on the control knob to function. I ultimately returned it and would advise caution until this issue is addressed.

The Hotel Chocolat Velvetiser System delivers exactly what it promises: barista‑level hot chocolate at home with almost no effort. From the first use, it’s clear how well‑designed the machine is. The build quality feels premium, the controls are simple, and the whole process is surprisingly quiet. You just add milk and chocolate flakes, press the button, and within a couple of minutes, you get a perfectly smooth, velvety drink with zero lumps and no burnt bits at the bottom. What really stands out is the texture. The Velvetiser creates a consistency that’s incredibly rich and silky - far beyond what you can achieve with a microwave or saucepan. The temperature control is spot‑on - hot drinks are warming without being scalding, and cold drinks come out chilled and creamy without any separation. It heats the hot chocolate to an ideal temperature - warm enough to feel indulgent but never scalding. The included chocolate sachets are high quality, and while you can use your own chocolate, the Hotel Chocolat blends really showcase what the machine can do. Cleaning is another highlight. The non‑stick interior makes rinsing quick and effortless, and the whisk pops out easily. It’s the kind of appliance you actually enjoy using daily because of the convenience. Whether you’re making hot chocolate, cold drinks, or even frothy milk for coffee, the Velvetiser consistently delivers café‑quality results. It turns a simple drink into a small luxury, and for anyone who loves chocolate, it’s a five‑star upgrade.

I had the older version of the velvitiser but it had been used so much I felt an upgrade was necessary. This one is the perfect upgrade. I use this everyday for my coffee and love the smooth texture of the milk and the perfect pint of froth. The capacity of milk it holds is perfect for me.units use it for their hot chocolate and love it too, so easy to use. It is a tad expensive but I have tried the cheaper versions and finally gave in and don’t regret the upgrade at all. I would recommend this whole heartedly especially if you have a coffee machine and wfh as it is the perfect morning treat without spending too much per day. It works out to be worth every penny.

Okay yes you could buy a milk frother. Or you could whisk milk in a pan and heat it. Absolutely you could, and this review isn't for you. This is perfect for me, who struggles with a lot of culinary processes: getting things to the perfect temperature, measuring the perfect amount of milk, getting the whisking just right, having to watch the pan like a hawk... This, you follow the instructions, wait two minutes, perfect hot chocolate. The Velvetiser is amazing for someone like me: I have hand-eye co-ordination issues and this means I don't have to make an almighty mess and ruin a pint of milk before I get it right, just to have a good hot chocolate at home. It's a bigger outlay to start with, and if you use Hotel Chocolat's own sachets it will seem additionally expensive - but it's already paying for itself. I love a hot chocolate from a cafe. They've been my indulgence for many years now, especially Christmas flavours. But now I think, I can make something even nicer at home - and so I don't buy from a cafe. Over time, it will save so much money. I haven't tried the cold chocolate yet, but I'm sure that's really nice too because this thing is so good. When you actually get it and look at it you can see how everything that's gone into it is precision designed, from the whisk to the way it pours (perfectly - absolutely no spillage). It's actually easy to clean unlike some of these things that'd claim they're easy clean when they aren't. The whisk comes right out so you just run it under the tap, wipe out the pot, you're done. A premium item for sure but if you love hot chocolate, and you want something that makes that so easy at home - this is worth the price. PS Hotel Chocolat's peppermint white flavour tastes like candy canes, do try it this festive season!

This was a Christmas present for my daughter who already has a Hotel Chocolate but this one does hot and cold. She can now make 2 hot chocolate drinks at the same time 😅 good quality as usual. She loves it.

Great product, great price Quick delivery